Food Outlet Manager

Essential Duties & Responsibilities

• Responsible for training and developing of staff for potential career advancement, providing feedback, and making personnel related decisions
• Ensures staff are scheduled effectively to maximize customer satisfaction and financial objectives are met
• Responsible for performance reviews, investigations, discipline, salary planning, and all other staff related functions
• Point of contact for customer escalations and ensuring issues are resolved consistent with Great Wolf policies
• Responsible for interaction with customers to take food and beverage orders, process via Point of Sale system, and preparing customer orders
• Maintains food and beverage readiness by notifying employees of service standards, ensuring adequate supply and food inventory levels, and keeping equipment operating by troubleshooting, maintenance, and/or calling for repair

Basic Qualifications & Skills

• High School diploma or equivalent experience
• 1+ year supervisory experience in a food/restaurant setting
• Demonstrated ability to effectively resolve conflict
• Willingness to work flexible schedule including nights, weekends, and/or Holidays as needed

Desired Qualifications & Traits

• Thorough understanding of sanitation related skills and experience taking precautions to ensure clean food environment
• Excellent customer service skills
• Positive attitude

Physical Requirements

• Ability to lift 30 lbs.
• Ability to stand/sit for long periods of time
• Ability to bend, stretch and twist

Estimated Salary Range

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.