Food Operations Manager 1

About the role

The Food Operations Manager 1 position is available at Yale New Haven Health – Saint Raphael Campus, a 501-bed acute care teaching hospital in New Haven, Connecticut.

Responsibilities

• Oversee daily patient meal service operations in a bedside dining environment.
• Lead, coach, and develop a team of approximately 25–30 union frontline employees.
• Manage employee scheduling, payroll processing, and daily staffing needs.
• Conduct patient rounding to ensure meal satisfaction, address concerns, and provide service recovery.
• Serve as the opening or closing manager on a rotating schedule, including some weekends.
• Collaborate with fellow Patient Services Managers to ensure seamless operations and continuous process improvement.
• Build strong working relationships with nursing, dietitians, and hospital leadership.
• Monitor compliance with HACCP, Joint Commission, food safety, sanitation, and Sodexo standards.
• Foster a culture of employee engagement, accountability, teamwork, and service excellence.

Qualifications

• Minimum Education Requirement: Associate's Degree or equivalent experience.
• Minimum Management Experience: 2 Years.
• Minimum Functional Experience: 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.