Food & Nutrition Services Manager

About the role

We’re on a mission to end HIV/AIDS through integrated, personalized, judgment‑free care. That means meeting people where they are and supporting the whole person—medically, socially, and emotionally. Every role here plays a part in that mission. We believe healthcare works best when it’s rooted in equity, dignity, and access for all. At Vivent Health, we’re building a culture where every person—both patients and employees—feels seen, respected, and empowered to thrive. What truly sets us apart is how we work: you’ll be part of a deeply collaborative, interdisciplinary team united around one goal—better outcomes for the communities we serve. Our model brings together medical care, behavioral health, pharmacy, research, and prevention, creating a holistic approach that changes lives every day. This isn’t just a workplace; it’s a community, a mission, and your chance to be part of something bigger.

Responsibilities

• Provide direct supervision, coaching, and performance management for Food and Nutrition Services Supervisors, Coordinators, and Assistants, dependent on staffing model, across multiple pantry locations.
• In conjunction with site staff and Volunteer Coordinator, train and oversee volunteers to ensure and maintain the smooth, effective and efficient functioning of pantry locations.
• Oversee and monitor daily food acquisition, storage, inventory management, distribution processes, home delivery services, and data collection systems to ensure consistency and compliance with Vivent Health standards and funder requirements.
• Ensure safe and sanitary operations across all pantry locations, including compliance with food safety regulations, proper equipment use, safe product storage, and ServSafe certification coverage requirements; maintain records of safety and compliance standards.
• Conduct regular operational audits (virtual and on‑site as needed) to ensure adherence to policies, procedures, and regulatory standards in collaboration with the Director.
• Review and monitor site‑level budgets in collaboration with the Director and Site Supervisors to ensure cost‑effective procurement while maintaining high nutritional standards.
• Lead ongoing department meetings to promote communication, alignment, accountability, and sharing of best practices across sites.
• Support recruitment, onboarding, and training of Supervisors, Coordinators, and Assistants in collaboration with Human Resources and the Director, which may include travel to pantry locations as needed.
• Prepare and compile operational reports including utilization data, service metrics, inventory trends, volunteer engagement, and compliance documentation for review by the Director.
• Implement department initiatives, quality improvement plans, and operational changes as directed by the Director.
• Collaborate with Site Leaders, Social Services leaders, clinical teams including dietitians, and Quality Management to ensure Food and Nutrition Services remain integrated within the broader health center model.
• Support and participate in direct service delivery, stepping in as needed to ensure uninterrupted operations during staff absences, vacancies, or peak service periods.
• Adhere to all agency policies, including but not limited to Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, training, and other relevant policies.

Requirements

• Bachelor’s degree and/or five years of related experience required.
• Minimum five years’ experience in food services, food pantry operations, or community‑based program operations.
• Minimum two years of supervisory experience overseeing paid staff required.
• Demonstrated experience in multi‑site or multi‑program coordination preferred.
• Experience with budget monitoring and operational reporting.
• Minimum of 1+ years of experience leading and developing people; fostering a collaborative, mission‑driven team environment that supports high‑quality care and community impact.
• ServSafe Certification.
• Valid Driver’s License.
• Proficiency in Microsoft Suite and Windows.
• Experience working with databases and reporting systems.