Food & Consumables Coach

Position Summary

TourtoTeach leads and develops teams by teaching, training, and actively listening to associates. They communicate and collaborate with all levels of associates regarding store operations, using technology, business initiatives, merchandising, and company direction. They introduce and lead company change efforts, provide clear expectations and guidance to implement business solutions, and communicate business objectives to teams effectively.

What you'll do...

• Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model.
• Manages and supports customer service initiatives such as Store of the Community and community outreach programs.
• Develops and implements action plans to resolve customer needs, complaints, and issues, ensuring a high-quality customer experience.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss (PL) statements, managing and assisting in budgeting, forecasting, and controlling expenses, and developing action plans to mitigate shrinkage and achieve sales and profit goals.
• Supervises and develops opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, promoting a belonging mindset, recruiting, and developing qualified associates to meet staffing needs and achieve company growth potential.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
• Ensures compliance with company policies and procedures by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
• Respects individuals by building high-performing teams, embracing differences, and creating a workplace where associates feel seen, supported, and connected through a culture of belonging. Associates are encouraged to thrive and perform.

Respect the Individual

• Builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence others.
• Awards and retains the best talent by empowering and developing talent and recognizing others' contributions and accomplishments.

Act with Integrity

• Maintains and promotes the highest standards of integrity, ethics, and compliance by modeling Walmart values, holding oneself and others accountable, and supporting Walmart's goal of becoming a regenerative company.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.

Serve Our Customers and Members

• Delivers results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models to all plans.
• Makes decisions based on data insights and analysis, balancing short and long-term priorities, and considering associates, shareholders, suppliers, business partners, and communities when making plans.

Strive for Excellence

• Displays curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes.
• Drives continuous improvements, adopting and encouraging the use of new technologies and skills, and supporting others through change.

Additional Compensation

• The annual salary range for this position is $71,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location) and Complex Structure (based on external factors that create challenges).

Minimum Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.