Food & Consumables Coach

Position Summary

TourToTeach, a role within Walmart, involves leading and developing teams effectively by teaching, training, and actively listening to associates. This includes touring stores, providing feedback, and collaborating with all levels of associates regarding store operations, merchandising, and company direction.

What you'll do...

• Teaching and training associates, providing feedback, and actively listening to their concerns.
• Collaborating with all levels of associates regarding store operations, merchandising, and company direction.
• Introducing and leading company change efforts, providing clear expectations, and guiding associates in implementing business solutions.
• Communicating business objectives to teams effectively, modeling and demonstrating exceptional customer service standards, and following the One Best Way (OBW) service model.
• Managing and supporting customer service initiatives such as Store of the Community and community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved, and developing and implementing action plans to correct deficiencies.
• Providing process improvement leadership to ensure a high quality customer experience, driving the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements, managing and assisting in budgeting, forecasting, and controlling expenses, and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.
• Supervising and developing opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and promoting a belonging mindset in the workplace.
• Ensuring compliance with company policies and procedures, supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
• Respecting individuals, building high-performing teams, embracing differences, and creating a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Attracting and retaining the best talent, empowering and developing talent, recognizing others' contributions and accomplishments, and acting with integrity.
• Serving customers and members by delivering results while putting the customer first, balancing short and long-term priorities, and considering various stakeholders when making plans.
• Striving for excellence by displaying curiosity, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, adopting and encouraging the use of new technologies and skills, and supporting others through change.
• Offering competitive pay, performance-based bonus awards, and other great benefits, including health benefits, financial benefits, and paid time off benefits.
• Completing and overseeing job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.

Additional Compensation

Annual or quarterly performance bonuses, Regional Pay Zone (RPZ) (based on location), Complex Structure (based on external factors that create challenges), and State Pay Differential (Washington State: Differential to meet legislative requirements: Coach - $10,000 (Annually)).

Minimum Qualifications

• 2 years’ of college;
• OR 1 year’s retail experience and 1 year’s supervisory experience;
• OR 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University;
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University;
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Primary Location

1005 N STRATFORD RD, MOSES LAKE, WA 98837-1574, United States of America