Food & Beverage Supervisor - Savannah Tequila Company

About the role

The Food & Beverage Supervisor is responsible for coordinating, supervising and managing all property food and beverage, kitchen and back of the house operations, while maintaining a profitable F&B department and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

Responsibilities

• Be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees at all times
• Supervise and manage all F&B personnel
• Respond to guest complaints in a timely manner
• Participate in F&B budget, forecasting and monitor department performance with respect to the same; perform any necessary follow-up
• Monitor industry trends and take appropriate action to maintain competitive and profitable operations
• Work with the F&B Manager and keep her/him informed of F&B issues as they arise
• Keep immediate manager fully informed of all problems or matters requiring his/her attention
• Coordinate and monitor all phases of Loss Prevention in the F&B department
• Prepare and submit required reports in a timely manner
• Participate in department monthly/quarterly/annual inventories; prepare and submit inventory reports to accounting in a timely manner
• Organize and conduct department meetings on a regular basis
• Monitor quality of service and product
• Cooperate in menu planning and preparation
• Ensure timely purchase of F&B items, within budget allocation
• Oversee operations of the employee cafeteria
• Ensure compliance with all local liquor laws, and health and sanitation regulations
• Ensure departmental compliance with SOP's
• Ensure the training on SOP's, report preparation, technical job tasks
• Attend and/or conduct departmental and hotel training etc.
• Interview candidates for front-of-house and back-of-the house F&B positions and follow standards for hiring approvals
• Conduct and/or attend all required meetings, including pre-convention and post-convention meetings
• Ensure overall guest satisfaction

Qualifications

• At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 3 years of related experience; or a 2-year college degree and 4 or more years of related experience
• Must be proficient in Windows, Company approved spreadsheets and word processing
• Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations
• Long hours sometimes required
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
• Must be able to multitask and prioritize departmental functions to meet deadlines
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
• Attend all hotel required meetings and trainings
• Participate in M.O.D. coverage as required
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, including wearing nametags
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
• Must be able to maintain confidentiality of information
• Perform other duties as requested by management
• Maintain a warm and friendly demeanor at all times