Food & Beverage Supervisor - Pelican Landing

About the role

Pier Sixty-Six Resort, South Florida’s beacon of hospitality, is set to reopen in late 2024 as a lush 32-acre waterfront enclave featuring 325 guest rooms, suites, and villas, 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade. We are seeking a well-rounded and seasoned Food & Beverage Supervisor for Pelican Landing to lead restaurant and bar operations with passion and creativity, ensuring exceptional five-star service while assisting other F&B outlets as needed.

Responsibilities

• Monitor the bar and indoor/outdoor seating areas in a supervisory capacity, cross-utilizing in other food and beverage outlets as necessary.
• Ensure all guests receive a flawless welcome and dining experience through attentive restaurant service staff.
• Fill in wherever needed to maintain the utmost in guest service, adhering to Forbes standards.
• Handle guest inquiries, complaints, or special requests with professionalism and efficiency.
• Adhere to departmental policies and procedures while ensuring smooth service flow and coordination between kitchen and front-of-house.
• Address staff concerns and customer feedback to improve service and team dynamics.
• Train and motivate staff to uphold the highest standards of service and presentation.
• Maintain cleanliness of the immediate work area and general property.
• Resolve issues promptly to sustain high levels of customer satisfaction.
• Maintain complete knowledge of all liquor brands, beers, non-alcoholic selections, correct glassware, and garnishes for beverages and food.
• Perform additional tasks as assigned by management.

Requirements

• High School Diploma or GED recommended.
• TIPS certification required (or must obtain within 30 days of hire).
• Current Food Handlers card required.
• Minimum of one year of supervisor experience in a luxury resort setting preferred.
• Ability to interact professionally with all associates and guests.
• Ability to work well in stressful, high-pressure situations.
• Must be able to stand or walk for extended periods.
• Flexible availability to work days, evenings, weekends, and holidays.
• Ability to work under variable temperature conditions.
• Capability to endure abundant physical movements throughout work areas.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• Employee assistance program.
• Paid time off and sick time.
• 401(k) plan with company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.