Food & Beverage Supervisor - Pelican Landing

About the role

Pier Sixty-Six Resort, South Florida’s beacon of hospitality, is set to reopen in late 2024 as a lush 32-acre waterfront enclave featuring 325 guest rooms, suites, and villas, 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade. The resort assembles over 600 diverse and talented team members to deliver exceptional service and refined experiences. We invite dedicated, energetic, and polished hospitality enthusiasts to join our team as a Food & Beverage Supervisor at Pelican Landing, contributing to a culture that honors and respects individual growth and well-being.

Responsibilities

• Monitor the bar and indoor/outdoor seating areas in a supervisory capacity, while also supporting other food and beverage outlets as needed.
• Ensure all guests receive a flawless welcome and dining experience, adhering to Forbes standards.
• Fill in wherever necessary to maintain the highest level of guest service.
• Handle guest inquiries, complaints, or special requests with professionalism and efficiency.
• Adhere to departmental policies and procedures, ensuring smooth service flow and coordination between the kitchen and front-of-house.
• Address staff concerns and customer feedback to improve service and team dynamics.
• Train and motivate staff to uphold the highest standards of service and presentation.
• Maintain cleanliness of the immediate work area and general property.
• Resolve issues promptly to sustain high levels of customer satisfaction.
• Maintain complete knowledge of all liquor brands, beers, non-alcoholic selections, correct glassware, and garnishes for beverages and food.
• Perform additional tasks as assigned by management.

Requirements

• High School Diploma or GED recommended.
• TIPS certification required (or obtained within 30 days of hire).
• Current Food Handlers card required.
• Minimum of one year of supervisor experience in a luxury resort setting preferred.
• Ability to interact effectively with associates and guests.
• Ability to work well in stressful, high-pressure situations.
• Must be able to stand or walk for extended periods.
• Flexible availability to work days, evenings, weekends, and holidays.
• Ability to work under variable temperature conditions.
• Capability to endure abundant physical movements throughout work areas.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• Employee assistance program.
• Paid time off and sick time.
• 401(k) plan with company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.