Food & Beverage Supervisor | Part-Time | Pasadena Convention Center & Auditorium

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

About The Venue

The Pasadena Convention Center is a campus-style meetings and events complex in Pasadena, California, offering 130,000 sq. ft. of meeting space.

Responsibilities

• Assist Operations Managers and Concessions Managers on duty in preparation for events.
• Perform opening and closing procedures for events.
• Supervise a staff of concession staff, bartenders, banquet servers, and other event support staff.
• Communicate performance concerns according to company policy and practice to managers.
• Assist in the warehouse, oversee warehouse employees, and transport inventory as required.
• Provide a high level of oversight and operational expertise, resulting in the smooth, efficient, and profitable execution of events.
• Cover any open position to ensure the location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
• Maintain a thorough working knowledge of all existing concessions locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
• Ensure that all OVG policies, procedures, and practices are adhered to, including compliance related to alcohol service, food handling/sanitation guidelines, and general safety policies and procedures.
• Follow all federal/state/local guidelines with regard to alcohol service. Report any compliance issues to concessions managers immediately.
• Review Banquet Event Orders (BEOs) to ensure that all details, such as food and beverage, seating, special requests, etc., are met.
• Conduct pre-banquet meetings with staff to ensure appearance, uniform, and hygiene standards are met; assign stations and partners; and review banquet event orders.
• Communicate with managers to ensure that all details have been planned for and met.
• Ensure that changes and further instructions are made in a timely manner.
• Ensure that appropriate quantities of china, glassware, silverware, linens, and other items are available for upcoming events. Secure requisitions for those items not available in inventory.
• Check room set-up prior to event and meet with chefs to confirm quantities of food items and timing of food leaving the kitchen.
• Ensure proper handling of all equipment (i.e., china, glassware, silverware, linen, and props) and their proper storage after use.
• Conduct random audits during functions to evaluate food and service.
• Ensure that food is served at an appropriate temperature, food is placed properly on the table, sufficient food is available, and upsell opportunities are met.
• Regularly review the banquet schedule for changes, calendar of events, and special events.
• Handle client complaints and issues promptly, working with the event planning team to resolve any challenges.
• Train and mentor banquet servers and other event staff to uphold the standards of the convention center.
• Ensure staff adheres to safety, health, and sanitation guidelines during events.

Requirements

• 2-3+ years of experience working in a fast-paced, high-volume catering or restaurant environment.
• Minimum of 1 year of experience in a food & beverage lead/supervisor role.
• High school diploma, G.E.D., or related food service job experience.
• Ability to work weekdays and weekends, with availability for some morning, noon, and evening shifts on an on-call/event-based schedule.
• Must acquire and maintain a Food Handlers Card, Alcohol Awareness Certification, and other required compliance training.
• Ability to work in a team-oriented, fast-paced, event-driven environment.
• Ability to communicate with employees, co-workers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.
• Knowledge of food safety and sanitation regulations.

Pay

This role will pay an hourly rate of $28.00 - $30.00.

Benefits

• 401(k) savings plan and 401(k) matching (for part-time roles).