Food & Beverage Supervisor - Loews Hotels Universal Orlando

About the role

The Food & Beverage Supervisor oversees the daily operations of the food and beverage outlets, ensuring high levels of customer satisfaction and maintaining quality service standards. This role supports the Assistant Outlet Manager and/or Manager by supervising staff, managing inventory, and ensuring compliance with health and safety regulations.

Responsibilities

• Make inspection rounds ensuring organization, cleanliness, proper maintenance, adequate supplies.
• Monitor staff adherence to all service standards, SOPs and Loews SOPs, including inspecting staff for correct Uniform/Groom standards.
• Supervise service of guests, being watchful of signals from guests in need of service.
• Aid Team Leader to establish and monitor side work duty completion.
• Maintain bank to SOP, keep it balanced and secure at all times.
• Read daily communication sheets from previous shift and prepare one for the following shift.
• Check for all personnel call offs and check floor plan for coverage.
• Check restaurant for cleanliness and set up (i.e. table cleanliness, stands etc.).
• Communicate daily with restaurant manager with regard to special events, house counts, etc.
• Aid Team Leader in conducting menu classes and taste panels.
• Aid Team Leader in conducting month end inventory count and recording.
• Communicates with Team Members during service, scheduling, safety chats, MSDS, post bulletins.
• Reports unsafe working conditions.
• Ensures proper handling of guest checks and cash transactions.
• Intercedes and/or fills in for Team Members should need occur.

Qualifications

• Food and Beverage Restaurant Experience is required.
• One to two years of lead or supervisor restaurant experience preferred.
• Liquor and beverage knowledge preferred.
• Knowledge of Microsoft Office preferred.
• Proven experience working in high-volume Food and Beverage operations preferred.
• Strong organizational skills.
• Excellent guest service skills.
• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
• Must be able to work a flexible schedule, nights, weekends and holidays as required.