Food & Beverage Supervisor

Essential Functions

• Directs the daily work activities of assigned personnel within the Food and Beverage facility
• Ensures sufficient staffing of all Food and Beverage areas
• Establishes policies and procedures for Food and Beverage team members, to include safety and personal hygiene
• Ensures that team members have all required certification validated
• Performs routine inspections of all Food and Beverage areas and equipment
• Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation, and open communication
• Affords appropriate recognition and rewards to individuals and groups when consistent superior performance is attained
• Ensures that team members clearly understand and are held accountable for their performance expectations
• Manages team members' performance according to spot light behaviors
• Conducts a fun informative huddle session
• Solicits and responds to guest feedback by direct interaction
• Supervises all front line Food & Beverage team members, which includes maintaining proper employee relations, recognition, evaluating performance, and administering discipline
• Presents a positive and engaging environment
• Ensures venue products and Food and Beverage experience surprises and delights the guests
• Visible in all areas engaged with guests and team members, ensuring all guests' expectations have been met

Knowledge, Skills & Abilities

• Must be 21 years of age
• Must have excellent leadership and customer service/communication skills
• Must have excellent verbal and written communication skills
• Must have excellent problem solving and critical thinking skills
• Must have a professional experience, be able to lead people and be a team player
• Work requires schedule flexibility which may include nights, weekends, and holidays
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel
• Must be able to tolerate areas containing dust, loud noises and bright lights
• Must be able to work varied shifts, weekends and holidays as needed
• Must be able to manage several projects, not be frustrated by changing priorities and unforeseen obstacles to achieving objectives
• Must be able to speak distinctly and persuasively
• Must be able to read, write, speak, and understand

Education And Experience

• High school diploma or equivalent required
• College degree in culinary arts, hospitality or hotel management preferred
• Previous supervisory experience in high volume restaurant industry preferred
• Minimum of 3-5 years’ experience in food and beverage required

Required Certification/License

• Must be able to obtain an Ohio Lottery Commission license