Food & Beverage Supervisor, Aquatica

About the role

At our water park, you'll play a key role in delivering a memorable and positive experience for our guests. We're looking for someone who is passionate, positive, and hard-working.

Responsibilities

• Aid in creating ambassador schedules and maintaining timekeeping records
• Prepare and track daily, weekly, and monthly reports
• Address complaints and resolve problems
• Supervise and train ambassadors
• Plan, assign, and direct work
• Order and maintain products and supplies
• Ensure food quality, guest service, profit enhancement, ambassador satisfaction, and facility sanitation commitments are maintained to standards
• Enter notifications for any needed repairs to keep the facility maintained to standards
• Record the day's events in a communication log
• Contact maintenance as necessary to maintain proper operation of all equipment and facility
• Maintain repair log and control labor costs
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, and training ambassadors; planning, assigning, and directing work; appraising performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
• Ensure excellent guest service by responding to guest requirements, expectations, and needs
• Occasionally assist other locations and areas throughout the park as needed

Requirements

• Associate’s degree (A.A.) or equivalent from two-year college or technical school, or equivalent combination of education and experience
• Strong written and verbal communication skills
• Strong basic math skills using whole numbers, common fractions, and decimals
• Working knowledge of the Microsoft Office Suite
• Able to obtain ServSafe Manager Certification upon selection
• Able to pass Alcohol training test upon selection
• Able to pass Food Handlers test and maintain valid Food Handlers card
• Able to lift 55 pounds with or without accommodations and stand for prolonged periods of time
• Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl, or kneel
• Able to handle multiple tasks and work in a fast-paced environment
• Able to work indoors and in outdoor weather conditions (i.e., sunny, wet, and/or humid conditions)
• Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds, and/or language, and individuals with special needs

Qualifications

• Passing the Alcohol training test upon selection
• Passing the Food Handlers test and maintaining a valid Food Handlers card

Skills

• Microsoft Office Suite
• Service Management
• Customer Service
• Team Leadership
• Facility Maintenance

Benefits

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

Pay

Details about pay are not specified in this posting.

Schedule

Details about schedule are not specified in this posting.

Seaworld Parks & Entertainment is an Equal Opportunity Employer

All applicants will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, pregnancy, gender identity or expression, disability or covered veteran status.