Food & Beverage Operations Supervisor

About the role

Daily supervision and direction of outlet & banquets service staff. Assist in the development, implementation, and maintenance of quality standards for outlets & banquets. Interact with guests to ensure a positive guest experience. Provides floor supervision during high-demand service periods across outlets and banquets, resolving guest issues, delays, product shortages, and operational challenges before they escalate. Ensures Hilton service standards, cleanliness, and presentation are consistently upheld.

Responsibilities

• Ensure that meals are being served in a professional and timely manner by circulating within the outlet and communicating with the kitchen and the order takers.
• Handle guest complaints.
• Ensure availability of manpower, supplies, and equipment to ensure positive guest experience.
• Assist in hiring, scheduling, supervision, and control of greeters, servers and bus attendants.
• Attend pre-meal meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance.
• Assist in the completion of reports on production and necessary requisitions.
• Assist in regulation of distribution of necessary supplies.
• Additional responsibilities may be assigned by the Food & Beverage leadership and/or General Manager.

Qualifications

Must be able to speak, read