Food & Beverage Office Coordinator

About the role

The Food & Beverage Coordinator(F&B Coordinator) is responsible for helping keep the restaurant running smoothly by handling important administrative tasks. This position will support the leadership team and help create a relaxed, island-style atmosphere for guests and team members.

Responsibilities

• A warm personality, attentive, and presentable.
• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests, and all staff.
• Collect & input weekly schedule information for department schedules including PTO tracking.
• Establish and maintain department files; maintain up-to-date filing system.
• Update Tommy Bahama training book monthly to ensure correct training documents.
• Maintain and communicate Outlook calendar information for Director of F&B, Executive Chef, and Director of Banquets positions.
• Partner with Marketing to coordinate and maintain all F&B operational signage, menu postings, manage web presence information (review sites, social media, etc.), and compliance with brand standards.
• Assist with any banquet & catering and REO’s projects as directed by managers, including billing reconciliation and processing as needed.
• Administrative assistance for F&B managers including PS/HR paperwork, departmental communication (CT Connect, Memos, etc.), creation and maintenance of departmental SOP’s, business reporting, and other needs as appropriate.
• Departmental Support: Schedule Quarterly EcoSure/Inspection walk-throughs & Brand Standard Audits
• Organize and maintain online services (Open Table, On Demand, etc.)
• Information updates (hours of operations, booking times, etc.)
• Reservation reporting
• Maintain, and report for Social Media issues (coordinate with managers)
• Report feedback issues (coordinate with managers)
• Res