Food & Beverage Lead (Seasonal) | Hotel Zoso

About the role

Create connections. Deliver exceptional service. Lead by example. You are responsible for supporting daily food and beverage operations while serving inspired dishes and beverages in a welcoming, expertly maintained atmosphere. Your leadership, attention to detail, and food and beverage expertise help the team create unmatched dining experiences for every guest.

Responsibilities

• Supports the food and beverage team in delivering exceptional guest service.
• Aids in coordinating daily operations, including opening and closing procedures, shift assignments, breaks, and side work.
• Provides direction and support to team members throughout the shift.
• Takes guest orders and serves food and beverage items in accordance with established service standards.
• Prepares and serves alcoholic and nonalcoholic beverages using proper recipes, techniques, and presentation standards.
• Enters orders into the computerized Point of Sale system and communicates special requests or dietary needs to the culinary team.
• Maintains current knowledge of menu offerings, ingredients, spirits, wine, beer, cocktails, menu changes, and sold-out items.
• Maintains cleanliness, organization, appropriate stocking levels, and readiness for service in the dining and bar areas.
• Solves guest concerns promptly and professionally and escalates concerns to management when appropriate.
• Processes guest payments using proper accounting and cash-handling procedures.
• Maintains compliance with applicable food safety, alcohol service, liquor, and workplace safety requirements.
• Trains new team members on service standards, procedures, Point of Sale functions, and property expectations.
• Communicates operational needs, guest concerns, and team member issues to management.
• Performs serving, bartending, and other food and beverage duties as needed to support the operation.

Requirements

• Minimum of two (2) years of food and beverage service experience, including bartending experience.
• Previous experience in a lead or supervisory role preferred.
• Working knowledge of restaurant, dining, and beverage service procedures.
• Knowledge of spirits, wine, beer, cocktail preparation, and mixology techniques.
• Ability to operate a computerized Point of Sale system and other required equipment.
• Working knowledge of applicable liquor laws, food safety regulations, and standard cash-handling procedures.
• Strong leadership and guest-service skills, with the ability to motivate and support team members.
• Excellent communication, organizational, and multitasking abilities.
• Ability to remain composed and provide direction in a fast-paced environment.
• Must meet the legal minimum age requirement to serve alcoholic beverages.
• Current State Food Handler’s License and required alcohol service certification or permit.

Qualifications

• Ability to communicate effectively, verbally and in writing, in English.

Skills

• Leadership
• Attention to Detail
• Food and Beverage Expertise

Benefits

• Hourly Pay Rate: $20.50
• Tip/Tip Pooling Eligible
• Get Paid Daily (Make any day payday)
• Paid Time Off & Holiday Pay (Because Balance Matters)
• Benefits—Medical, Dental, Vision, Disability, 401(k)
• HSA/FSA Plans—with employer contribution
• Values-Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third-Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Parks and Attractions & so much more)

Pay

• $20.50 hourly pay rate

Schedule

• Flexible schedule to accommodate the demands of the food and beverage operations.