Food & Beverage Lead

Job Overview

We're seeking a Food & Beverage Lead who excels in both server and supervisory roles. This hybrid position combines elements of a server and a lead/supervisor, offering a higher base wage for support roles.

What You’ll Do

• Guest-Facing (Server) Responsibilities:

  • Take and serve guest orders promptly and according to service standards/SOPs.
  • Engage guests with genuine hospitality; answer menu and beverage questions confidently.
  • Operate the POS accurately for orders, payments, and check management.
  • Ensure food and drink quality before serving—verifying appearance, temperature, and portion.
  • Complete opening/closing sidework and maintain clean, well-stocked stations.
  • Collaborate with the team; assist teammates as needed to deliver seamless service.

• Lead/Supervisory Responsibilities (When Assigned):

  • Shift Leadership: Supervise restaurant, bar, and room service/in-room dining during your shift; maintain standards, pacing, and cleanliness across FOH areas.
  • Service Standards & Guest Recovery: Monitor service cues; jump in to resolve issues, comp/void with authorization, and turn challenges into positive outcomes.
  • Opening/Closing: Execute checklists, secure cash banks, reconcile end-of-day paperwork, submit shift notes/logs, and ensure areas are set for success.
  • MULTI-TASKING: Serve as Manager-on-Duty as scheduled—coordinate with Front Office, Culinary, Engineering, and Housekeeping; respond to safety incidents and guest escalations; document and communicate via the logbook.
  • Team Support & Training: Lead pre-shift huddles, coach in the moment, onboard new team members, and reinforce SOPs, menu knowledge, and responsible alcohol service.
  • Compliance & Safety: Uphold health, sanitation, and safety standards; conduct temperature logs and opening/closing compliance checks.
  • Inventory & Purchasing Support: Assist with counts, par levels, receiving, and organization of supplies and product.
  • Administrative Support: Assist with scheduling inputs, labor awareness, and workload balancing as directed by the Restaurant Manager.
  • Other duties as assigned to support an exceptional guest and associate experience.

Qualifications & Experience

• Prior restaurant serving experience required; previous lead/supervisory experience strongly preferred (hotel F&B experience a plus).

• Strong knowledge of service standards, guest recovery best practices, and responsible alcohol service.

• Comfortable operating POS systems and handling basic cash/close procedures.

• Knowledgeable in basic health/safety and employment policy practices; ServSafe/Food Handler and responsible alcohol service certification (or ability to obtain).

• Meets legal age requirements to serve alcohol in Colorado and complies with all state/local regulations.

Skills & Attributes

• Self-starter with calm, even disposition in a fast-paced environment.

• Excellent communication, organization, and time management skills.

• Able to maintain order and control while supporting a warm, elevated hospitality experience.

• Team-first mindset; willing to pitch in across roles to help the operation.

Physical & Schedule Requirements

• Able to stand and/or walk for prolonged periods.

• Lift, carry, push, or pull up to 30 lbs (occasionally more with assistance).

• Flexible availability, including days, evenings, weekends, and holidays.

Compensation & Benefits

• Compensation Structure: Server shifts: Base rate + tips
  Lead/MOD shifts: Higher base rate + tips

• Benefits: Eligibility for medical/dental/vision and 401(k) with match per company policy and classification.

• Perks: Crescent-managed property discounts across North America for you and your family.