Food & Beverage Attendant

About the role

At Great Wolf, the Food and Beverage Attendant is responsible for positive guest interactions while taking orders, serving, and handling transactions in a friendly and efficient manner at various food outlets, including the Pizza Shop, Coffee Shop, Grab 'N Go outlet and more.

Responsibilities

• Communicates with guests to take food and beverage orders
• Prepares customer food and beverage orders
• Provides outstanding customer service and engage in suggestive selling
• Maintains equipment, performs preventative maintenance, troubleshoots breakdowns and/or calls for repairs
• Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
• Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
• Ensures F&B outlet adheres to the highest standards of cleanliness, presentation, and service
• Ensures the daily operation of the retail outlet adheres to operating procedure guidelines
• Assists in other food outlets as needed

Requirements

• Some High School education or equivalent
• Flexibility regarding scheduling based on business demands
• Experience utilizing basic math skills with ability to add, subtract multiply and divide
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background and drug screen
• Ability to lift up to 20 lbs.
• Able to sit and/or stand for long periods of time

Qualifications

• Previous experience demonstrating strong customer service
• Prior experience utilizing restaurant equipment and sanitation standards
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Previous experience with cash transactions and Point of Sale systems
• Proven teamwork skills

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave
• Cross-training, scholarship fund, and talent development programs
• Discounted vacations and employee referral incentives
• Access to Great Wolf University for on-the-job training, functional, and leadership training
• Flexible scheduling, access to a holistic wellness program and technology
• Support through Employee Assistance Program and Employee Relief Fund
• Diversity and inclusion programs that make everyone feel welcome and recognized

Pay

Base pay: $15.25 per hour. In addition to base pay, Pack Members in this role may receive tips from guests. Tips vary by shift and location and are not guaranteed; recent averages reported for this position have ranged from $2‑$4 per hour.

Schedule

Hiring immediately with full-time, part-time, and flexible scheduling – must be at least sixteen (16) years old.