Food & Beverage Attendant

Pay: $14 per hour + tips. In addition to base pay, Pack Members in this role may receive tips from guests. Tips vary by shift and location and are not guaranteed. Recent averages reported for this position have ranged from $2-$4 per hour.

About the role

As a Food and Beverage Attendant at Great Wolf, you will be responsible for positive guest interactions while taking orders, serving, and handling transactions in a friendly and efficient manner at various quick service restaurants and food outlets throughout the lodge. Must be at least sixteen (16) years old.

Responsibilities

• Communicates with guests to take food and beverage orders
• Prepares customer food and beverage orders
• Provides outstanding customer service and engages in suggestive selling
• Maintains equipment, performs preventative maintenance, troubleshoots breakdowns, and/or calls for repairs
• Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
• Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
• Ensures F&B outlet adheres to the highest standards of cleanliness, presentation, and service
• Ensures the daily operation of the retail outlet adheres to operating procedure guidelines
• Assists in other food outlets as needed

Requirements

• Some High School education or equivalent
• Flexibility regarding scheduling based on business demands
• Experience utilizing basic math skills with ability to add, subtract, multiply, and divide
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background and drug screen

Qualifications

• Previous experience demonstrating strong customer service
• Prior experience utilizing restaurant equipment and sanitation standards
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Previous experience with cash transactions and Point of Sale systems
• Proven teamwork skills

Physical Requirements

• Ability to lift up to 20 lbs.
• Able to sit and/or stand for long periods of time

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave
• Exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
• Access to Great Wolf University for on-the-job training, functional, and leadership training
• Flexible scheduling
• Access to a holistic wellness program and technology
• Support through Employee Assistance Program and Employee Relief Fund
• Diversity and inclusion programs

Schedule

Full-time, part-time, and flexible scheduling available.