Food & Beverage Associate I

About the role

Located in San Francisco, CA, Crafty’s Food & Beverage Associates are the face of our in‑office Concierge pantry program. They serve as the human element and friendly face that leads client‑site execution on a daily basis, supporting product merchandising, inventory management & order replacement, and equipment management.

Responsibilities

• Merchandising: Take pride in your spaces by owning client’s office kitchens & pantries and highly organized storage rooms, complete expiration checks and product rotations as needed
• Customer Service: With support from your manager, engage with our clients and other Crafty team members onsite, delivering the highest quality service
• Maintenance + Inventory: Perform routine maintenance on machines (such as coffee & kegerators), quality control checks, and completion of task lists (inventory, budget)
• Communication: Communicate and escalate any location needs or safety concerns to your manager, and accurately complete pre/post route paperwork

Requirements

• Client Obsessed: Demonstrates a deep commitment to understanding and exceeding client needs and preferences, consistently showing eagerness and patience in all client interactions.
• Effective Communicator: Demonstrates exceptional communication skills across interpersonal, verbal, and written formats to ensure clear, accurate, and positive interactions.
• Operationally Sound: Ensures that all operations run smoothly, efficiently, and effectively, adhering to best practices and standards.
• Reliable: Shows accountability, punctuality, and consistency in fulfilling commitments. Maintaining high service standards, fostering client trust, and contributing to operational efficiency.
• Resilient: Quickly adapts to change, anticipates and addresses challenges with strong problem‑solving skills, and maintains a positive attitude to ensure ongoing success.
• Collaborative: Encompasses the ability to work effectively with others towards shared goals while providing and receiving constructive input to enhance individual and team performance; demonstrates a team‑oriented approach, emphasizing teamwork, supportive behavior, constructive conflict resolution, and a commitment to shared success.
• Autonomy: Empowers client operations team members to act decisively, innovate, and continuously improve, ultimately leading to enhanced client relationships, operational efficiency, and overall success.
• Attention to Detail: Demonstrates exceptional attention to detail by meticulously overseeing merchandising, inventory management, and ownership responsibilities to ensure precision, consistency, and excellence in all aspects of operations.
• Must be able to download the Crafty application on your mobile device.
• Must be able to remain stationary for 50% of the time and capable of pushing, pulling, and lifting boxes weighing up to 50 pounds throughout the client site as needed.

Benefits

• Crafty healthcare plan covering primary health, dental, and vision
• 401(k)
• Paid time off
• Equipment certification courses
• Parental leave
• Crafty‑grade snacks, beverages, and fun events
• Opportunity to have a major hand in shaping the future of a young, flourishing company

Pay

$24 per hour (final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amount listed above).

Schedule

Full‑time, hourly role requiring availability Monday through Friday. Depending on client assignment at the time of offer, your 8‑hour shift will start at either 6:00 AM or 7:00 AM. In this role you will support one client location full‑time, or split your standard full‑time schedule across two client sites.