Food & Beverage Associate I

About the role

Crafty’s mission is to help companies craft better workplaces by providing the services and technology to deliver a modern, comprehensive food & beverage program for their employees, no matter where they work. After operating with a vertically integrated supply chain in Chicago and the Bay Area, Crafty launched a third‑party fulfillment model that now covers over 25 markets globally. The role is based in Bellevue, WA. Crafty’s Food & Beverage Associates are the face of the in‑office Concierge pantry program, leading client‑site execution, supporting product merchandising, inventory management, order replacement, and equipment management.

Responsibilities

• Merchandising: Own client office kitchens, pantries, and highly organized storage rooms; perform expiration checks and product rotations as needed.
• Customer Service: Engage with clients and other Crafty team members onsite, delivering the highest quality service.
• Maintenance & Inventory: Perform routine maintenance on machines (e.g., coffee & kegerators), conduct quality‑control checks, and complete task lists covering inventory and budget.
• Communication: Communicate and escalate any location needs or safety concerns to your manager, and accurately complete pre/post‑route paperwork.

Required Attributes

• Client‑obsessed: Demonstrates a deep commitment to understanding and exceeding client needs and preferences.
• Effective communicator: Exceptional interpersonal, verbal, and written communication skills.
• Operationally sound: Ensures operations run smoothly, efficiently, and effectively.
• Reliable: Shows accountability, punctuality, and consistency in fulfilling commitments.
• Resilient: Adapts quickly to change, solves problems, and maintains a positive attitude.
• Physical ability: Must be able to remain stationary for 50 % of the time and push, pull, and lift boxes up to 50 lb throughout the client site.
• Collaborative: Works effectively with others, provides and receives constructive input, and embraces teamwork.
• Autonomous: Takes decisive action, innovates, and continuously improves site and task ownership.
• Attention to detail: Meticulously oversees merchandising, inventory management, and ownership responsibilities.
• Technology readiness: Must be able to download the Crafty application on a mobile device.

Expected Results

• Achieve a 95 % annual client retention rate by delivering top‑tier on‑site operations and exceptional client experiences for at least six consecutive months.
• Task Ownership: Complete daily task lists with an average of 95 % successful shift completion week over week (measured via Tableau).
• Quality Control: Maintain an average of 95 % or greater on all quality‑control checks quarterly.
• Client Satisfaction: Support all client requests weekly in partnership with the manager and site point of contact.

Benefits

• Crafty healthcare plan covering primary health, dental, and vision.
• 401(k) retirement plan.
• Paid time off.
• Equipment certification courses.
• Parental leave.
• Crafty‑grade snacks, beverages, and fun events.

Pay

Starting at $22 per hour. Final offer amounts are determined by cost of living, candidate experience, and expertise.

Schedule

Full‑time, hourly role. Availability required Monday through Friday, 7:00 am – 4:00 pm PT.