Food & Beverage Associate

About the role

This position is for F&B Service personnel, able to efficiently float across multiple roles as needed - Barista/Host being a base role, while cross functional as Banquet Server, Restaurant Server Assistant, Restaurant Server/Bartender. The role requires flexibility and deep Food & Beverage knowledge and ability to apprehend directions, and delivery accurately asking clarifying questions.

Key Responsibilities

• Greet and seat guests in a courteous and professional manner
• Take and serve food and beverage orders accurately and efficiently
• Ensure all tables are clean, well-maintained, and properly set
• Provide menu recommendations and answer guest inquiries
• Handle cash and electronic transactions accurately
• Maintain high standards of hygiene and safety in all service areas
• Collaborate with team members to ensure smooth service flow
• Address guest concerns promptly and professionally to ensure satisfaction
• Prepare and serve a variety of coffee, beverages, and F&B offerings to guests
• Greet and serve guests with proper etiquette and menu knowledge, explaining to the guest all F&B offerings
• Maintain cleanliness and organization of the Food & Beverage area
• Provide friendly and efficient customer service, addressing guest needs and inquiries
• Manage all inventory and assets of the area assigned
• Operate coffee-making equipment and cash register accurately
• Provide service excellence for each guest, every time
• Ensure compliance with health and safety standards
• Lift up to 25 pounds as needed to restock supplies and assist with shop maintenance

Qualifications

• Previous experience in food and beverage service preferred but not required
• Previous experience as a barista or in a customer service role preferred
• Ability to work independently with minimal supervision
• Excellent communication and interpersonal skills
• Ability to work efficiently in a fast-paced environment
• Strong attention to detail and organizational skills
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Basic knowledge of food safety and hygiene standards
• Basic knowledge of coffee, food and beverage preparation is a plus
• Positive attitude and a team-oriented mindset
• Ability to handle stressful situations with professionalism
• Ability to lift up to 25 pounds and stand for extended periods