Food and Beverage Operations Manager

Job Number: 26099221 | Food and Beverage & Culinary | 1 Bay Dr, Lahaina, Hawaii, United States, 96761 | Full Time | On-site

About the Role

Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations to ensure quality, standards, and customer expectations are met. Maintains the operating budget and ensures compliance with legal obligations. Develops specific goals and plans to prioritize, organize, and accomplish work.

Responsibilities

• Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies, and uniforms.
• Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards, and procedures.
• Supports and supervises an effective monthly self-inspection program.
• Operates all department equipment as necessary and reports malfunctions.
• Supervises staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Understands employee positions well enough to perform duties in employees' absence.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Monitors and maintains the productivity level of employees.
• Ensures all team members and supervisors understand the brand-specific philosophy.
• Maintains the operating budget and ensures compliance with standards and legal obligations.
• Assists supervisors in understanding team members' evolving needs and expectations and how to exceed them.
• Celebrates and fosters decisions that result in successes as well as failures.
• Communicates areas needing attention to staff and follows up to ensure understanding.
• Coordinates cleaning programs in all F&B areas, identifies trends, and recommends improvements.
• Establishes and maintains open, collaborative relationships with employees.
• Creates and nurtures a property environment emphasizing motivation, empowerment, teamwork, and passion for service.
• Follows property-specific second effort and recovery plans.
• Stays readily available and approachable for all team members.
• Demonstrates knowledge of the brand-specific service culture.
• Provides services above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and coaching.
• Serves as a role model to demonstrate appropriate behaviors.
• Takes proactive approaches when dealing with guest concerns.
• Sets a positive example for guest relations.
• Stays readily available and approachable for all guests.
• Reviews comment cards and guest satisfaction results with employees.
• Responds in a timely manner to customer service department requests.
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Performs hourly job functions if necessary.
• Extends professionalism and courtesy to team members at all times.
• Comprehends budgets, operating statements, and payroll progress reports.
• Performs other duties as assigned to meet business needs.

Qualifications

• High school diploma or GED; 4 years of experience in food and beverage, culinary, or related professional area.
• OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in food and beverage, culinary, or related professional area.

Pay

$75,000 - $91,000 annually | Bonus eligible