Food and Beverage Operations Manager

Job Category: Food and Beverage & Culinary
Location: 2600 Tiburon Dr, Naples, Florida, United States, 34109
Schedule: Full Time

About the Role

Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations, verifying that the quality, standards, and expectations of customers are met daily. Maintains the operating budget and ensures standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work.

Relocation assistance is available for this position.

Pay

Pay Range: $62,000 - $75,000 Annually
Bonus Eligible: Yes

Responsibilities

• Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies, and uniforms.
• Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards, and procedures.
• Supports and supervises an effective monthly self-inspection program.
• Operates all department equipment as necessary and reports malfunction.
• Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Understands employee positions well enough to perform duties in employees' absence.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Monitors and maintains the productivity level of employees.
• Ensures all team members/supervisors understand the brand-specific philosophy.
• Maintains the operating budget and verifies that standards and legal obligations are followed.
• Assists supervisors in understanding team members' ever-changing needs and expectations, and how to exceed them.
• Celebrates and fosters decisions that result in successes as well as failures.
• Communicates areas that need attention to staff and follows up to verify understanding.
• Coordinates cleaning programs in all F&B areas, identifying trends and making recommendations for improvements.
• Establishes and maintains open, collaborative relationships with employees.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, and passion for providing service.
• Follows property-specific second effort and recovery plans.
• Stays readily available and approachable for all team members.
• Demonstrates knowledge of the brand-specific service culture.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, monitors quality and standards, and meets customer expectations daily.
• Takes proactive approaches when dealing with guest concerns.
• Sets a positive example for guest relations.
• Stays readily available and approachable for all guests.
• Reviews comment cards and guest satisfaction results with employees.
• Responds in a timely manner to customer service department requests.
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Performs hourly job functions if necessary.
• Extends professionalism and courtesy to team members at all times.
• Comprehends budgets, operating statements, and payroll progress reports.
• Performs other duties, as assigned, to meet business needs.

Qualifications

• High school diploma or GED; 4 years of experience in the food and beverage, culinary, or related professional area.
• OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in the food and beverage, culinary, or related professional area.

About the Company

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

As part of The Ritz-Carlton team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and Service Values. The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. We believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.