Food and Beverage Operations Manager

Job Number: 26091392 | Food and Beverage & Culinary | Full Time | 2000 2nd St, Coronado, California, 92118

About the Role

Supervises daily Food and Beverage (F&B) shift operations and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations to ensure quality, standards, and customer expectations are met. Maintains the operating budget and ensures legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work.

Responsibilities

• Assists in ordering Food and Beverage (F&B) supplies, cleaning supplies, and uniforms.
• Supervises daily F&B shift operations and ensures compliance with all F&B policies, standards, and procedures.
• Supports and supervises an effective monthly self-inspection program.
• Operates all department equipment as necessary and reports malfunctions.
• Manages staffing levels to meet guest service, operational needs, and financial objectives.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Understands employee positions well enough to perform duties in their absence.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Monitors and maintains employee productivity levels.
• Ensures all team members and supervisors understand the brand-specific philosophy.
• Maintains the operating budget and ensures standards and legal obligations are followed.
• Assists supervisors in understanding team members' evolving needs and expectations.
• Celebrates and learns from both successes and failures.
• Communicates areas needing attention to staff and follows up to ensure understanding.
• Coordinates cleaning programs in all F&B areas, identifies trends, and recommends improvements.
• Establishes and maintains open, collaborative relationships with employees.
• Creates a property environment emphasizing motivation, empowerment, teamwork, and passion for service.
• Follows property-specific second effort and recovery plans.
• Stays readily available and approachable for all team members.
• Demonstrates knowledge of the brand-specific service culture.
• Provides services that exceed customer expectations for satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs.
• Serves as a role model to demonstrate appropriate behaviors.
• Takes proactive approaches when dealing with guest concerns.
• Sets a positive example for guest relations.
• Reviews comment cards and guest satisfaction results with employees.
• Responds in a timely manner to customer service department requests.
• Provides information to supervisors and co-workers via telephone, written form, email, or in person.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Performs hourly job functions if necessary.
• Extends professionalism and courtesy to team members at all times.
• Comprehends budgets, operating statements, and payroll progress reports.
• Performs other duties as assigned to meet business needs.

Requirements

• High school diploma or GED; 4 years of experience in food and beverage, culinary, or related professional area.
• OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in food and beverage, culinary, or related professional area.

Pay

$32.69 - $39.90 per hour | Bonus eligible

Schedule

Full Time