FOH Team Member

Pacific Catch is seeking dynamic, adaptable, and hospitality-driven individuals to join our Chestnut Street team in a multi-functional front-of-house role. This position includes responsibilities across take-out, hosting, serving, bartending, bussing, and running, offering a holistic guest service experience. We strive to attract, nurture, and retain exceptional individuals who embrace and live out the company’s Core Values, Hospitality Standards, and Team Member Standards.

About the role

Ideal candidates are enthusiastic, team-oriented, and comfortable in a fast-paced environment where flexibility and attention to detail are key. This is a part-time, hourly, non-exempt position with variable weekly hours and no guaranteed schedule. Weekend availability is required.

Responsibilities

• Greet and seat guests with warmth and professionalism.
• Introduce and support the QR ordering and payment system.
• Identify and accommodate guest preferences.
• Present menus, answer questions, and make recommendations on food and beverages.
• Accurately take and enter orders into the POS system.
• Serve food and beverages efficiently, ensuring accuracy and presentation standards.
• Provide detailed knowledge of Pacific Catch menu items, ingredients, and allergens when requested.
• Enter orders accurately into the POS system.
• Support guests in using the QR payment system; demonstrate and assist as needed.
• Process payments promptly and accurately, handling various payment methods and providing correct change.
• Clear, clean, and reset tables promptly.
• Maintain cleanliness in all guest-facing and work areas, including tables, counters, restrooms, and floors.
• Prepare and serve beverages: accurately make cocktails, pour wine to standard measurements, and open/serve alcoholic beverages according to Pacific Catch standards.
• Stock and maintain server stations, condiments, utensils, and take-out supplies.
• Ensure all take-out orders are accurate and complete before handing them to guests or delivery partners.
• Communicate with the kitchen and service team if issues arise with any orders.
• Keep the take-out/expeditor station clean, organized, and free of clutter.
• Proactively support fellow team members during downtime or as directed by management.
• Work collaboratively during every shift, offering help when available and asking for support when needed.
• Be open to feedback, coaching, and cross-training in multiple roles to support the team and business.
• Embody and demonstrate Pacific Catch’s Hospitality Standards, Core Values, and Team Member expectations.
• Deliver consistently exceptional guest experiences with professionalism and attention to detail.

Requirements

• High school diploma or equivalent required; degree in Hospitality is a plus.
• Minimum 1 year of experience in a restaurant or customer service role preferred.
• Strong ability to multitask, prioritize, and manage workload in a high-volume environment.
• Positive attitude, dependable work ethic, and commitment to team success.
• Familiarity with POS systems (e.g., Toast), QR code ordering/payment, the PC Rewards Program, and reservation platforms (e.g., OpenTable) is a plus.
• Basic math and cash-handling skills.
• Must be able to stand and move comfortably for up to 5 hours at a time.
• Must be able to reach, bend, stoop, and lift up to 35–50 pounds frequently.

Pay

$19.61 per hour.