FOH Team Member

About Us

We believe in more than just serving exceptional food and drink—we believe in fostering a community where great people, comfort, and quality converge. The Buttery is many things: a great local eatery, the village bakery & patisserie, an exceptional specialty coffee shop, all wrapped in a unique retail environment. We are a communal gathering place that fosters care and warmth through great hospitality in our customers' lives. Most importantly, we are a collective of people coming together with a shared goal of building a healthy business through creating exceptional food and providing wonderful experiences.

Overview

The FOH Team Member has a strong understanding of all food, beverage, and retail offerings at The Buttery and is responsible for delivering an exceptional guest experience across all areas of service. This role includes cashiering, counter service, food running, and bussing, ensuring guests feel cared for from the moment they arrive to the moment they leave. FOH team members maintain a clean, organized, and inviting environment while working collaboratively to keep service efficient and seamless. This person serves as a brand ambassador of The Buttery, upholding our standards of hospitality and contributing to a positive, team-oriented workplace.

Responsibilities

• Provide exceptional service by greeting guests warmly, taking accurate orders, and handling transactions with efficiency and care.
• Deliver food and beverages to guests in a timely, thoughtful manner, ensuring accuracy and presentation standards are met.
• Maintain dining areas by bussing, cleaning, and resetting tables to support a smooth flow of service.
• Keep all front-of-house spaces—register, displays, and dining areas—clean, stocked, and visually inviting.
• Share knowledge of menu items, make thoughtful recommendations, and answer guest questions with confidence.
• Support team operations by restocking, assisting with service needs, and communicating guest feedback or operational concerns to leadership.
• Uphold The Buttery’s service standards by working collaboratively with team members and Service Leads to ensure a consistent, high-quality experience.
• Contribute to team growth through ongoing learning, especially around coffee and tea, and by supporting the training of new team members.

Requirements

• 1+ year of experience in high-volume coffee or a customer-facing role in food, beverage, or retail is preferred.
• Strong time management, organization, and communication skills, with the ability to stay focused and efficient in a fast-paced environment.
• Genuine passion for hospitality, with a love for great food and drink and a commitment to delivering exceptional service.
• Team-oriented and self-motivated, with a positive attitude, eagerness to learn, and willingness to support and uplift others.

Benefits

• 401k
• PTO
• Sick Time
• Health/Vision/Dental Insurance
• Food/Beverage Discounts

Opportunities for professional development and career advancement as our cafe continues to expand. Work in a fun, supportive, and dynamic environment where we take our work seriously but have fun while we do it.