FOH Supervisor - FOA

About the role

Ralph Lauren Corporation is seeking a Selling Supervisor to join their dynamic team. This role is part of the Store Leadership team and plays a crucial part in driving sales performance, enhancing customer satisfaction, and fostering a collaborative team environment.

Responsibilities

• Execute strategic plans to ensure a profitable business
• Assign and manage tasks, goals, and priorities for the team
• Lead by example, providing feedback, coaching, and support to the sales team
• Monitor and achieve sales targets, KPIs, and performance metrics
• Model selling behaviors and lead in performance metrics
• Support training programs aligned with brand standards
• Provide feedback to Store Management on team performance and development needs
• Sell 50% of the time, implementing clienteling strategies to build customer loyalty
• Execute promotional activities and sales events
• Support customer concern process, escalating as needed to senior Management
• Champion new technology for New Ways of Selling and More Ways to Shop
• Communicate sales and profit performance tools to the store team
• Support inventory control and maintain productivity standards

Requirements

• Retail Supervisory or similar industry experience
• Fashion insights and awareness of industry trends (a plus)
• Excellent leadership and communication skills
• Ability to effectively communicate with customers and store personnel
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately
• Ability to operate the register, stand, move and walk for multiple hours
• Work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• Possess and demonstrate business acumen
• Strong planning and prioritization/time management skills

Qualifications

• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers