FOH Shift Lead

About the role

Flour Bakery + Cafe is seeking experienced Shift Leads to join our growing team. This is a great position for those looking for more responsibility and growth into management. As a FOH Shift Lead, you will work closely with managers to ensure staff are working efficiently and providing exceptional hospitality.

Responsibilities

• Be the model of hospitality in the bakery
• Maintain an overall positive team environment
• Provide open communication with management about bakery operations, changes, team dynamics, and improvement ideas
• Demonstrate pride in the bakery by ensuring cleanliness and organization, including assigning tasks like sweeping and mopping
• Act as cash controller for shifts, ensuring accuracy and completion of all cash transactions
• Manage catering orders and delivery systems, including taking walking deliveries when necessary
• Execute perfect store openings and closings with fellow teammates
• Deliver food and beverage orders to guests in the dining room
• Troubleshoot small equipment problems and follow protocols for equipment failure
• Assist in any other department as needed

Requirements

• At least 1 year of professional food service experience
• Prior supervisory experience is highly preferred
• Ability to stand for long periods, walk, push, pull, reach, and lift
• Ability to operate equipment such as cash registers, coffee and espresso machinery, and grinders
• Availability to work 30-40 hours per week, including at least 1 weekend shift
• Minimum commitment of 1 year (no seasonal or temporary work)

Skills

• Enthusiastic, hardworking, with strong hospitality and customer service skills
• Ability to maintain grooming and uniform standards
• Excellent sense of urgency and ability to recognize when help is needed
• Ability to take feedback and direction
• Willingness to work in a team and assist all other departments
• Able to work efficiently in a fast-paced professional kitchen and bakery environment

Work Environment

• Environment with loud noises, machinery, and tight spaces
• Exposure to various aromas and fluctuating temperatures
• Potential for airborne gluten (accommodations made for staff allergies)

Pay

Starting base wage of $16 per hour, with an average total compensation of $21-$25 per hour (including $5-$9 per hour in pooled tips). Total pay range is $16-$20.45 base, plus tips.

Benefits

• Health, dental, and vision insurance
• 401k with a generous match
• Paid vacation and sick time
• Great staff meal policy
• Unparalleled training and development opportunities
• Commitment to growth into more senior positions
• All the pastries you can eat