Shift Lead-FOH

About the role

The Shift Leader is responsible for assisting the management team in overseeing restaurant operations and personnel during an assigned shift. To ensure company's standards are met according to recipes, procedures, quality, timeliness and taking care of the guest.

Responsibilities

• Supervise employees during scheduled shifts.
• Adhere to Company policies and procedures.
• Keep the restaurant clean and maintained.
• Handle guest resolution.
• Adhere to all Company standard operating procedures.
• Build morale through personal and professional growth.
• Mentor team members through the highest standards of service and systems.
• Create a culture that inspires staff to maintain the highest guest value standards.
• Develop people through one-on-one development to support execution.
• Ensure all products are made from scratch and served fresh using the best ingredients, proven recipes, and addictive taste profiles.
• Understand and execute all menu items according to standards and recipes.
• Maintain a deep understanding of cost control and product quality.
• Create exceptional guest service.
• Achieve financial results through systems and standards.
• Develop greater financial trends via business metrics, focusing on sales, COG, labor, and total operating expenses.
• Perform all duties as assigned.

Requirements

• High school diploma or equivalent (required).
• Valid driver's license and car insurance (required).
• Successful completion of required training, on-the-job checklists, and quizzes including annual re‑certification (required).
• NRA ServSafe food and alcohol certifications (preferred).
• 2 years of restaurant or equivalent experience (preferred).

Skills

• Demonstrated time management and organizational skills (required).
• Internally motivated, detail‑oriented, with a passion for the brand and teaching others (required).
• Ability to quickly grasp and retain new ideas and concepts and incorporate them into daily work (required).
• Ability to effectively communicate with team members, guests, vendors, etc. (required).
• Superior guest service, communication, and listening skills (required).
• Flexible and adaptable to change (required).
• Working knowledge of labor laws, health codes, safe food handling and sanitation, alcohol safety, safety and security systems and procedures, and computer operations (preferred).

Schedule

• Minimum