FOH - Dispatcher (Part-Time)

SA Hospitality Group is Italian at heart, the vision of Gherardo Guarducci and Dimitri Pauli who have translated old-world sensibilities to appeal to modern-day New York City clientele. Since 2003, SA Hospitality Group has expanded to a selective group of iconic New York neighborhoods with its three brands: Sant Ambroeus, Casa Lever, and Felice, operating 24 restaurant locations in Manhattan, Southampton, NY, East Hampton, NY, Aspen, CO, Milan, Italy, and Palm Beach, FL.

About the role

This person will support the FOH team by handling all take-out, delivery orders, and to-go orders, including entering them in the POS system and packaging and labeling properly. This is a part-time position. Must be available to work on Sundays and Mondays.

Responsibilities

• Coordinate and execute all Caviar, Postmates, and in-house/phone take-out orders by using the POS system and delivery order iPads.
• Handle all guest order issues with management direction and communicate with delivery customer service.
• Keep the to-go area stocked with appropriate bags, containers, and labels to serve guests.
• Assist porter with polishing glassware and flatware when asked or needed.
• Keep the to-go station organized and tidy.
• Stock and/or restock all to-go containers, bags, stickers, and labels as needed.
• Conduct thorough breakdown and cleaning of the to-go area at the close of shift.
• Notify Chef or General Manager if there is a shortage of supplies.
• Assist with support duties in other sections as needed, at the direction of management, to ensure all guests receive excellent service regardless of business volume.
• Acknowledge guests with eye contact and a smile, answer questions when able, or find the appropriate employee to follow up with guest requests.

Requirements

• Ability to work as part of a team, work quickly, and follow directions.
• Ability to communicate and understand direction in English to ensure safety in the workplace.
• Ability to understand, respond, and engage with co-workers, managers, and guests in English.
• Basic food handling, preparation, and cleaning skills.
• Time management and ability to work under pressure to manage high volume of production.
• Active listening and learning skills.
• Reading and speaking comprehension skills.
• Discipline to follow set standards.
• Ability to lift up to 25 lbs.

Schedule

Part-time. Must be available to work on Sundays and Mondays.