FOH - Server (Part-Time)

About the Role

This person is responsible for creating positive guest interactions while serving them in a friendly and efficient manner to deliver an exceptional dining experience at SA Hospitality Group, a collection of iconic Italian-inspired restaurants across New York City, the Hamptons, Aspen, Palm Beach, and Milan.

Responsibilities

• Greet all guests and explain menus and offerings.
• Take beverage and food orders in a prompt and professional manner.
• Serve beverages and food to guests.
• Clear and clean tables efficiently.
• Perform side-work and opening/closing duties as required.
• Maintain clean and organized wait staff stations throughout the shift.
• Alert management of any service, guest, or safety issues.
• Make appropriate service recovery gestures to ensure guest satisfaction.
• Process guest payments and close checks.
• Assist with other service-related duties as assigned by management.
• Follow service opening and closing procedures.
• Maintain a professional demeanor with all staff and guests.
• Assist staff with food delivery and other service steps to satisfy guests.
• Be accessible to answer service and beverage-related questions.
• Follow service steps outlined in the training manual and communicate them to staff.
• Collect contact tracing information from tables and return it to the host.
• Remind guests to wear masks when moving around the restaurant or using restrooms.
• Maintain expertise on the food menu, wine menu, and cocktail menu.
• Attend continued education classes when provided.
• Serve as an expert on the brand and its offerings.

Requirements

• Ability to communicate and understand directions in English for workplace safety.
• Proficiency in English to engage with co-workers, managers, and guests.
• Ability to multitask and work in a fast-paced environment.
• Flexible schedule.
• Detail-oriented with strong teamwork skills and personal cleanliness.
• Basic food handling, preparation, and cleaning skills.
• Strong time management and ability to work under pressure during high-volume periods.
• Discipline to follow established standards.
• Ability to lift up to 25 lbs.