Floyd's 99 Customer Service Coordinator

Your day to day

• Engage directly with customers, addressing inquiries, resolving issues, and ensuring lasting positive impressions.
• Monitor customer feedback and collaborate with team members to implement innovative solutions that enhance service delivery.
• Assist in training new staff, empowering them to uphold customer-centric values while fostering a fun and energetic workplace.
• Manage scheduling and coordinate various customer service initiatives to ensure a seamless experience for all.
• Balance multiple tasks and prioritize customer needs.

What you need to be successful

• Strong communication skills to connect effectively with customers and colleagues.
• A passion for customer service driving day-to-day interactions, ensuring each customer feels valued and heard.
• Problem-solving abilities to handle challenges with creative solutions and quick thinking.
• Adaptability and flexibility to thrive in a fast-paced environment while maintaining an energetic and positive attitude.
• Organizational skills to manage multiple tasks simultaneously and meet customer needs in a timely manner.
• A commitment to excellence and integrity guiding your actions, reinforcing our dedication to outstanding service and customer-centric culture.

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