Flower Shop Representative

Flower Shop Representatives are responsible for providing exceptional customer service to client families. This position performs clerical work, provides customer service, and conducts the sale of flowers in the flower shop.

Responsibilities

• Deliver flower presentations to client families and assist them in the proper selection of floral arrangements with availability.
• Maintain effective communication with client families.
• Solve and address customer concerns in a timely manner.
• Maintain correct balance of cash and timely submission of cash reports, following all cash handling procedures.
• Maintain professional vendor relationships.
• Order, verify, and receive inventory.
• Deliver client family orders by deadline.
• Receive and process phone, internet, and other orders accurately to meet customer expectations.
• Receive payments for contracts, add-ons, and store merchandise from customers and provide receipts.
• Responsible for flower placement contracts received from client families.
• Be knowledgeable and perform office functions including maintaining daily cash and inventory reports, work on HMIS and MA internal systems.
• Care for and maintain fresh flowers, plants, and bouquets.
• Clean and organize the refrigerator and storage areas.
• Deliver placement bouquets and service flowers to proper location as needed.
• Clean front shop (display area) daily.
• Maintain good communication with the public and other Forest Lawn employees.
• Drive and maintain a good driving record.
• Maintain a clean and safe working office/cashier’s area.
• Actively help client families in the Flower Shop and throughout the park.

Requirements

• Previous experience in a customer service position.
• High school diploma/General education degree (GED).
• Good oral and written communication skills.
• Type 35 wpm and be PC literate; basic knowledge of Word and Excel.
• Able to handle difficult situations with minimal supervision.
• Able to work weekends and holidays.
• Valid California Driver’s License.
• Ability to lift 60 lbs.
• Able to work on-site.

Preferred Qualifications

• Bilingual preferred.
• Previous experience in a flower shop/cashier/sales position.

Benefits

Forest Lawn takes pride in offering an excellent benefits package to our employees, which leads our industry and is competitive with the benefits in just about any other industry.