Florida Ticket and Sales Operations Supervisor (Seasonal)

Job Title: Supervisor, Ticket and Sales Operations (Seasonal) Department: Florida Operations Location: Sarasota, FL Reports To: Senior Manager, Ticket and Sales Operations Job Type: Part-time, Seasonal/Hourly Position Overview The Supervisor, Ticket and Sales Operations supports all aspects of ticketing for Spring Training and non-baseball related activities, including ticket sales, customer service, and game-day operations. This role is ideal for individuals seeking hands-on experience in sports business, sales, marketing and event operations within a fast-paced, fan-focused environment. Key Responsibilities Ticket Operations Oversight of all system setup using ticketing system (Tickets.com/ProVenue)Coordinate processing of ticket packages, groups, and individual ticket ordersManage mobile ticket distribution of tickets to fans via MLB Ballpark AppOversight of box office setup and money reconciliationSupport stadium entry operations (scanning, troubleshooting mobile tickets) and provide accurate data and reportingCoordinate parking sales integration and assist with gameday parking operations Fan Services Oversight of fan services operations from phone, email, and box office interactions while providing world-class customer service for optimal fan experienceResolve ticketing issues, including reprints, exchanges, and account questionsBuild relationships with repeat customers, groups, and corporate clientsCoordinate with ushers, security, and guest services to ensure smooth fan experience Ticket Sales & Revenue Generation Sell single-game tickets, group packages, and premium seating optionsAssist in creation and execution of team sales goalsUpsell add-ons such as hospitality areas, parking, and special experiencesOversee all promo code creation and reporting Administrative and Event Support Schedule seasonal staff using ABI or ADP programsServe as liaison to TDC and attend all MLB product forumsSupport special events, group outings, and promotional daysAssist with preparation of sales reports and NBYG (Know Before you Go) emailsAssist in the execution of sponsorship agreements and deliverablesAssist in preparing post-event reportsBe involved in community events/networking (i.e. Sarasota Chamber of Commerce, YPG, Lakewood Ranch Business Alliance) Qualifications Required Strong communication and interpersonal skillsAbility to work flexible hours, including nights, weekends, and holidaysBasic computer proficiency (Microsoft Office, Canva, etc)Work in a team-oriented environment, strong desire to grow a career in sports Preferred Previous experience in ticket sales, customer service, or sports industryFamiliarity with ticketing software (Ticketmaster, ProVenue, SeatGeek, etc.)Background in sports management, business, marketing, or related field Skills & Competencies Customer service excellenceProblem-solving under pressureAttention to detailTime management and organizationAbility to lift and move event equipment (up to 25–50 lbs) as needed Disclaimer The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The duties listed do not represent an exhaustive list of all responsibilities, duties, and skills required of a person in this position. Equal Opportunity Statement The Baltimore Orioles are an Equal Opportunity Employer. It is the policy of the Baltimore Orioles to ensure equal employment opportunity without discrimination or harassment on the basis of race (including hair textures, afro hairstyles, or protective hairstyles), color, national origin or ancestry, religion or creed, gender or sex (including pregnancy), age, disability, citizenship status, marital status, veteran’s status, genetic predisposition or carrier status, gender identity, sexual orientation, or any other characteristic protected by law.