Floral Ops Specialist

About the Role

Monitors, enforces, and supports execution of the division merchandising plan for their department in assigned stores.

Responsibilities

• Travels to assigned stores working with the Department Manager and staff to share merchandising plans for departments to meet sales, gross, and labor targets.
• Works with and counsels Department Managers and Store Directors in all aspects of product merchandising and customer service.
• Visits stores and evaluates overall department presentation, cleanliness, and compliance with company policy and procedures.
• Develops and maintains training programs to ensure the availability of qualified associates to fill respective departments’ positions.
• Participates in departmental and divisional sales meetings.
• Oversees departmental sales, labor, and gross profit reporting from assigned stores.
• Implements new merchandising programs and strategies and ensures department staff is properly trained.
• Monitors competitor activities.
• Assists in opening new and remodeled stores.
• Provides merchandising input to Division Sales Managers and Assistant Sales Managers.
• Measures store-level performance through department sales, gross profit, and labor percent; executes plans measured through store visits, reviewing results, and observing store department conditions.
• Determines success of training programs by reviewing and assessing evaluations.
• Provides work guidance to store associates in areas such as product knowledge, sales and marketing techniques, understanding of profit and loss, and compliance with company policies.
• Trains department managers on the basics of the business and managing their department.
• Provides input to Store Director on Store Department Manager evaluations.

Qualifications

The following are preferred:

• Bachelor’s degree in business or related field and/or previous experience in merchandising of assigned product area and retail sales experience.
• Graduate of the Retail Management Certificate Program.
• Store Director, Assistant Store Director, or Department Manager experience.

Skills

• Good written and verbal communication skills; ability to deal effectively with a wide variety of people both in person and over the phone.
• Marketing orientation, good analytical and problem-solving abilities.
• Math skills to complete straightforward analysis.
• Strong leadership skills with the ability to lead and motivate others without direct supervision.

Physical Environment

• Most work is performed in a temperature-controlled environment.
• May sit for long periods at a desk or computer terminal.
• May use calculators, keyboards, telephone, and other office equipment in the course of a normal workday.
• Store visits involve regular standing, walking, climbing stairs, and movement in and around machinery and hazardous equipment, as well as backstage receiving and production areas.
• Stooping, bending, twisting, and reaching may be required in completion of job duties.
• Position may require travel (up to 75%), including occasional weekend travel.
• Workday is fast-paced and stressful.

Travel Requirements: 75%+ of time is spent traveling.

Pay

The pay range is $80,170 to $110,110 per year. Starting rates will vary based on location, experience, qualifications, and the terms of any applicable collective bargaining agreement.

Benefits

• Medical, dental, vision, disability, and life insurance (dependent on length of service, hours worked, and applicable collective bargaining agreement).
• Sick pay (accrued based on hours worked).
• PTO/Vacation pay (accrued based on hours worked).
• Paid holidays (between 7-9 days annually).
• Bereavement pay.
• Retirement benefits (pension and/or 401k eligibility).