Floral Manager

About the role

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

The Floral Manager is responsible for overseeing all aspects of the Floral Department to ensure exceptional customer service, attractive merchandising, product freshness, sales growth, profitability, and team development.

Responsibilities

• Direct and oversee daily Floral Department operations.
• Ensure department readiness, product availability, and execution of company programs.
• Maintain clean, organized, and safe sales floor, work areas, coolers, and backroom spaces.
• Monitor department conditions and implement corrective actions when necessary.
• Ensure compliance with company policies, procedures, and operational standards.
• Deliver exceptional customer service and foster a customer-focused environment.
• Assist customers with floral selections, special orders, custom arrangements, and event planning needs.
• Respond to customer inquiries and resolve concerns professionally and promptly.
• Build customer relationships to encourage repeat business and community engagement.
• Design and maintain attractive floral displays that drive sales and enhance the shopping experience.
• Execute seasonal, holiday, promotional, and event merchandising programs.
• Ensure accurate pricing, signage, and product presentation standards.
• Monitor sales trends and implement strategies to achieve department goals.
• Coordinate custom floral arrangements, bouquets, and special event orders.
• Manage fresh floral inventory to maintain product variety and freshness.
• Order products based on sales forecasts, seasonal demand, and promotional plans.
• Control shrink through effective ordering, rotation, care, and inventory management practices.
• Conduct inventory counts and maintain accurate department records.
• Ensure all floral products meet company quality standards.
• Monitor flower conditioning, watering, trimming, and storage procedures.
• Remove damaged or unsellable merchandise promptly.
• Maintain proper cooler temperatures and handling practices to extend product life.
• Recruit, train, coach, and develop Floral Department employees.
• Provide performance feedback and maintain accountability for department standards.
• Create schedules that align labor needs with sales volume and business demands.
• Promote teamwork, engagement, and a positive work environment.
• Support employee growth and succession planning initiatives.
• Manage department expenses, labor costs, and operating budgets.
• Review department performance metrics and develop action plans for improvement.
• Meet or exceed sales, profit, shrink, and labor targets.
• Identify opportunities to increase efficiency, productivity, and profitability.

Qualifications

• High school diploma or equivalent required.
• Previous floral, retail merchandising, or related experience preferred.
• Prior supervisory or leadership experience preferred.
• Knowledge of floral products, floral design techniques, plant care, and merchandising principles.
• Strong communication, organizational, and customer service skills.
• Ability to work effectively in a fast-paced retail environment.
• Basic computer and reporting skills.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequent lifting, carrying, pushing, and pulling of floral products and supplies up to company standards.
• Ability to work in refrigerated environments.
• Frequent bending, reaching, twisting, and repetitive hand movements.
• Ability to safely use floral tools and department equipment.

Skills

• Leadership
• Customer Focus
• Creativity & Visual Merchandising
• Team Development
• Inventory Management
• Product Quality Management
• Financial Acumen
• Communication
• Organization
• Problem Solving

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve