Flooring District Operations Manager

About the role

Looking for someone who will thrive in a fast‑pace flooring construction/project management role. The individual selected will be the primary point of contact for our company in the assigned district for our flooring department, interfacing with PSG leadership, support staff, installation crews, customers, and business partners. The position requires meeting company goals and objectives through a high level of oversight and involvement, strong daily communication, and a focus on exceptional customer satisfaction.

Responsibilities

• Maintain a high level of oversight of the assigned district and ensure alignment with company standards and customer expectations.
• Establish effective communication with local support staff, regional contacts, corporate employees, and other PSG management staff on a continuous basis to drive results and resolve issues.
• Review all job site visits and exception reports from field support staff.
• Coordinate and outline quarterly installer meetings.
• Conduct regular evaluation of installer base and performance through job‑site visits as well as C&P and LTR data.
• Train and develop subordinates' skills, encourage growth, and provide regular performance feedback.
• Hire new staff, including posting ads, interviewing, onboarding, and training.
• Oversee field service support staff with customer and project issues.
• Resolve scheduling issues through indirect reports at the corporate office in a timely manner.
• Continuously recruit and provide HR with new contractor documents, background checks, and labor rates.
• Ensure installers follow PSG guidelines on all job sites.
• Maintain an “open door” policy for all subordinates and company employees.
• Provide daily direction as needed to support and field staff and be responsible for all direct reports’ activities and performance.
• Oversee strategic planning, budgetary concerns, policy development, employee relations, and customer service activities.
• Manage the assigned district’s installation and project completion to ensure prompt customer service.
• Measure customers' homes as needed.
• Maintain warehouse operations at the local Anchorage Warehouse location.
• Ensure all PSG services result in a high level of customer satisfaction.
• Visit assigned‑area business partners regularly to maintain and improve partnerships.
• Evaluate daily processes and implement changes that increase sales, reduce overhead, and improve customer service.
• Monitor and maintain installer craftsmanship, professionalism, and the likelihood of customers recommending our services.
• Investigate and implement solutions for negative customer experiences quickly.
• Plan and organize work activities, integrate changes smoothly, set goals, and provide weekly overviews to company leadership.
• Identify problems early, resolve them, and develop alternative solutions; gather and analyze information skillfully.
• Collaborate effectively in group problem‑solving situations.
• Read and respond to all emails, voicemails, or concerns throughout the day and follow up on any items from the previous day.
• Provide a weekly report by EOD Friday to company leadership on district status.
• Coordinate, facilitate, and attend all required meetings.
• Follow all company policies as written in the Employee Handbook and perform responsibilities in accordance with company expectations.
• Receive and respond to constructive direction and guidance from management.

Requirements

• Minimum of three (3) years of management or supervisory experience.
• Minimum of three (3) years of experience in construction or construction management.
• College graduate or equivalent educational level preferred.
• Ability to pass a criminal background check and maintain a clean driving record.
• Proficiency with smartphones, mobile apps, and multiple computer software applications.

Benefits

• 401(k) with matching contributions
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Competitive salary

Pay

Salary range: $65,000.00 – $75,000.00 per year.

Schedule

Full‑time position, 40+ hours per week.

About the Company

Premier Services Group is a family‑owned and operated large‑scale flooring and millwork installation company. We serve a major retail business partner and operate in eight states, offering installation services of all types. We are continuously striving to grow and build our team for the future.