Manager, Floor Operations

What You'll Do

• Serves as an operational lead for the facility under the direction of the Director, Clinical Operations and Vice President, Clinical Operations.
• Supports the planning, implementation, and ongoing management of operational workflows and clinical support functions that promote timely, safe, effective, equitable, and recovery-oriented care delivery.
• Directs and supports day-to-day facility operations, including walk-in, observation, CSU, patient flow coordination, and operational support across departments.
• Makes sure operational workflows are efficient, throughout service delivery, and overall facility performance.
• Collaborates closely with providers, clinical leadership, and interdisciplinary teams to ensure operational standards and service expectations are consistently achieved.

Leadership & Team Development

• Supports the recruitment, onboarding, development, coaching, performance management, and retention of operational and support staff.
• Fosters a collaborative, accountable, and service-oriented culture through leadership visibility, staff engagement, coaching, and recognition initiatives.
• Provides training, guidance, and operational support to staff across clinical and administrative functions while maintaining operational readiness to support staffing coverage needs when necessary.
• Participates in after-hours operational support coverage on a rotating basis.
• Serves as a Safe Clinch Trainer for all staff.

Quality, Compliance & Safety

• Supports implementation and oversight of quality improvement initiatives, regulatory readiness activities, and operational compliance standards.
• Promotes a culture of safety and continuous improvement by utilizing operational and patient experience data to identify trends, mitigate risks, and support process improvements.
• Ensures operational processes are completed accurately, timely, and in compliance with organizational policies, procedures, and established service standards.

Financial & Administrative Operations

• Aids in managing clinic schedules, payroll processes, supply ordering, and operational reporting to support efficient resource utilization and budget performance.
• Coordinates facility maintenance, environmental needs, and equipment management in collaboration with internal departments and external vendors.
• Supports operational and administrative initiatives that contribute to financial stewardship, service excellence, and organizational growth.

Patient Experience & Service Excellence

• Leads efforts to enhance the patient and family experience through service recovery, staff coaching, workflow improvements, and patient satisfaction monitoring.
• Supports an environment focused on dignity, compassion, responsiveness, and high-quality behavioral health care services.

Additional Responsibilities

Performs all other duties as assigned in support of facility operations, patient care, and organizational initiatives.