Floor Supervisor

About the Role

To assist the store manager in operating a store that stresses the importance of customer service, maintains associate morale, provides training, and maximizes sales and profits.

Qualifications

• Bachelor’s degree in a business‑related field preferred
• Minimum 2 years of related retail experience
• Satisfactory completion of the National Retail Hardware Association test within three months of starting
• Valid driver’s license with a clean driving record

Responsibilities

• Assist the manager with ensuring proper associate coverage throughout departments, and perform or assist with scheduling and time‑clock functions
• Monitor associate productivity, intervene as necessary, and ensure compliance with procedures, dress code, name‑tag usage, and paperwork completion
• Provide input for manager regarding associate performance evaluations
• Identify projects and coordinate their completion
• Perform opening and closing functions and prepare cash drawers
• Carry out directives of managers and act as liaison between manager and hourly associates
• Perform tasks normally required of associates across most classifications
• Assist customers with questions, needs, and loadouts; provide excellent customer service
• Run cash register as needed
• Assist with straightening, facing, cleaning, stocking, and recovery
• Other duties as requested by management

Skills and Abilities

• Proficient in Microsoft Word, Excel, Outlook, PowerPoint, and spreadsheet analysis
• High level of integrity and business ethics for handling sensitive/confidential information
• Excellent written and verbal communication; ability to convey ideas and instructions clearly
• Ability to read and interpret safety rules, operating/maintenance instructions, and procedure manuals
• Ability to calculate discounts, percentages, volumes, and other figures
• Basic knowledge of bookkeeping and accounting principles for store record maintenance
• Strong organizational skills; ability to plan, prioritize, and manage a diversified workload
• Ability to work well under pressure, maintain attention to detail, and adapt to new priorities
• Good decision‑making and problem‑solving skills based on logical assumptions and facts
• Some knowledge of construction, maintenance, electrical, repair, plumbing, forklift, and pallet‑jack operations is helpful
• Ability to assign and evaluate work, recognize under‑performing associates, coach, mentor, delegate, and conduct training
• Strong customer service skills with a positive attitude, good listening, patience, and an outgoing personality

Physical Demands

• Frequent: lifting up to 25 lb, walking, standing, bending, reaching, dexterity, light grasping
• Occasional: lifting up to and over 50 lb, climbing stairs, squatting, firm grasping
• Required to talk and hear; must work required shifts including nights and weekends and maintain attendance standards
• Vision adequate for job functions; manual dexterity to operate computer, cash register, or RF device

Work Environment

• Primarily inside the store; occasional work outdoors in temperatures below 32 °F or above 100 °F
• Fast‑paced environment with regular deadlines and sales expectations
• Potential exposure to extreme noise, vibrations, burns, cuts, electrical, explosive, and mechanical hazards
• Possible exposure to dust, fumes, odors, and poor ventilation; protective devices may be required

Benefits

• Competitive 401(k) match
• PTO
• Holidays
• Birthday off with pay
• Associate discount and many other benefits
• Health, dental, and vision insurance (full‑time only)
• Flexible spending accounts
• Short‑term and long‑term disability coverage

Company Culture and Values

At Theisen’s, the culture is built on respect, collaboration, and service to communities. The company emphasizes “Customer First,” working together as “One Connected Team,” and “Give Back.” The environment aims to be inclusive and supportive, encouraging growth, innovation, and recognition of hard work.

Schedule

Full‑time position; required shifts include nights and weekends.