Floor Supervisor

About the role

The Floor Supervisor is responsible for managing a designated section of the facility, setting operational and performance standards, and ensuring efficient day-to-day floor operations. This role involves leading and motivating staff, providing training and guidance, and maintaining high standards of customer service, safety, and cleanliness. The Floor Supervisor acts as a role model for team members, ensuring that company policies and procedures are consistently applied, and contributes to a positive and productive work environment.

Schedule

The Madison Club is open during the winter & spring season, and this role will be for full time or part time, seasonal need from October 2026 - May 2027

Responsibilities

• Works a section on the floor and sets the example of service standards for the Madison Club.
• Serves as the on-shift leader of the floor team, ensuring their section and the service operations are running smoothly, efficiently, and in line with Madison Club service standards.
• Acknowledge and personally serve members with a professional and welcoming demeanor, make eye contact and warm smile always.
• Maintain full knowledge of operating procedures, service standards, Madison club and DLC information; ensure the team meets the same standard.
• Maintain a thorough understanding of all items on the menu, off the menu, and daily specials; train and coach the team to do the same.
• Be able to answer all questions about food and beverage, off menu items, club history, and service standards; ensure the floor team can do the same.
• Assign and supervise sections, wait stations, and service areas before, during, and after shifts; coordinate staffing and coverage during peak periods.
• Maintain a clean, organized, and well stocked work environment throughout the shift; hold the team accountable for the same.
• Monitor table cleanliness, presentations, and pacing of service across the entire floor, not only an individual section.
• Communicate special needs (allergies, dietary restrictions, member details) to kitchen, management, and appropriate staff members; ensure the team communicates the same consistently.
• Prepare and serve beverages, including wine and alcohol, as needed.
• Verify accuracy of food orders before delivery.
• Audit member checks for accuracy before closing across the floor team, not only individually but audits all checks at the end of every service.
• Assign and follow posted side work