Floor Supervisor

About the role

The Addison is a new destination in Olympia where world-class music, exceptional hospitality and unforgettable experiences come together. As a Floor Supervisor, you'll lead service delivery across the restaurant, bar and live entertainment spaces, ensuring every guest receives an exceptional experience. As part of the opening leadership team, you'll support, coach and inspire front‑of‑house colleagues while maintaining high standards of service, atmosphere and attention to detail.

Responsibilities

• Lead, motivate, and support front‑of‑house teams during service, ensuring exceptional guest experiences and consistently high service standards.
• Act as a visible presence on the floor, building guest relationships, handling escalated concerns professionally, and ensuring every visit exceeds expectations.
• Coordinate service across restaurant, bar, and event spaces, working closely with kitchen and management teams to deliver seamless operations.
• Coach, train, and develop team members, providing on‑the‑spot guidance and leading by example to foster a positive and high‑performing culture.
• Maintain the highest standards of presentation, cleanliness, health & safety, licensing compliance, and operational excellence throughout the venue.

Requirements

• Previous supervisory experience within restaurants, premium hospitality, hotels, members' clubs, cocktail bars, or lifestyle‑led venues.
• A passionate hospitality professional with a natural ability to lead teams and create memorable guest experiences.
• Strong communication and interpersonal skills, with the confidence to engage guests, motivate colleagues, and manage challenging situations effectively.
• The ability to remain calm, organised, and solutions‑focused in a fast‑paced, high‑energy environment.
• A genuine enthusiasm for food, drink, live entertainment, and hospitality, with a desire to contribute to the success of a new venue launch.

Benefits

• Competitive Rate of Pay – earn a strong hourly rate for your work above the London Living Wage.
• Flexible Working – choose shifts that fit around your lifestyle and commitments, helping you maintain a great work‑life balance.
• Weekly Pay – get paid every week for the shifts you’ve worked.
• Sociable Workforce – join a diverse and friendly team from across the city; our casual workforce forms the heart of what we do – a great environment to meet people, make friends, and be part of exciting live events.
• Opportunities to Grow – gain valuable experience in the live events industry and access to opportunities across Legends Global.