Floor Supervisor

The Apothecarium, founded in San Francisco in 2011, is a trusted, award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey. We’re known for our modern, welcoming spaces, emphasis on education, and unmatched customer service. Our highly trained cannabis associates provide personalized, one-on-one consultations to help customers find the products that best meet their needs.

About the role

Our next full-time Floor Supervisor will provide compassionate, friendly, and professional customer service to our patients. Floor Supervisors assist patients and caregivers with cannabis recommendations through product selection, effects, potency, dosing, methods of consumption, and administration.

Location & Schedule

This position is on-site at our Cumberland, MD dispensary. Our hours of operation are 9 AM – 9 PM, 7 days per week. This role requires availability during nights, weekends, and some holidays.

Responsibilities

• Assist patients, caregivers, and customers with cannabis recommendations through product selection, effects, potency, dosing, methods of consumption, and administration.
• Assist with intake of new patients, orienting them to TerrAscend’s policies, rules, and procedures.
• Maintain thorough product knowledge and address concerns or questions promptly, referring to a dispensary healthcare practitioner or management when appropriate.
• Maintain knowledge of state regulatory requirements and guidelines.
• Provide excellent customer service, including interpersonal habits (e.g., greeting, eye contact, courtesy) and ensure patient confidentiality and security.
• Develop and maintain strong relationships with patients and caregivers by anticipating needs.
• Follow established policies and procedures for customer service, staff management, inventory management, cash handling, state compliance, and safety and security guidelines.
• Perform opening and closing procedures, daily operations (e.g., Leader on Duty floor zoning, hourly tracking), and collaborate with the back-of-house team to ensure smooth operations.
• Assist senior dispensary leadership as needed.
• Be an effective leader in seed-to-sale tracking systems, POS systems, LEAF TRADE, and e-commerce platforms.
• Complete required state-mandated training and company-provided weekly, monthly, and quarterly educational trainings.

Requirements

• Must meet state age requirements as determined by the Department of Health or State Regulatory Commission.
• At least one (1) year of customer service, retail, or related experience (preferred).
• Cannabis experience is a plus.
• Must be flexible regarding work schedule, including evenings, weekends, and holidays.
• At least one (1) year of supervisory or leadership experience.

Physical Requirements

• Stand constantly.
• Walk frequently.
• Reach and twist/turn with hands and arms.
• Climb or balance and stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 20 pounds.
• Occasionally lift and/or move up to 50 pounds.
• Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

A complete background investigation will be conducted as a condition of employment, based on state rules.

Pay

$18 per hour.

Benefits

• Comprehensive health coverage: medical, dental, vision, and prescription plans for employees and dependents.
• Mental health and wellness support: access to the AI-powered Sabender platform, confidential counseling, life coaching, nutrition coaching, and discounts at Husk Fitness.
• Flexible Paid Time Off (PTO) to support work–life balance (availability may vary by state).
• Employee Assistance Program (EAP): free, confidential support for mental health, financial planning, legal matters, and more.
• Paid parental leave.
• 401(k) with a 4% company match and immediate vesting.
• Pet insurance with affordable coverage options.
• Exclusive employee discounts at any of TerrAscend’s 39+ dispensary locations.
• Recognition program: earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards.
• Company-paid disability and life insurance.