Floor Supervisor

About the role

The Floor Supervisor is responsible for establishing and maintaining guest services. Additionally, the role assists in unloading delivery trucks, compares received products to packing lists to ensure deliveries are complete, and supports the Receiving Clerk in tracking deliveries and troubleshooting order issues with the company warehouse.

Responsibilities

• Ensures each guest receives outstanding service by greeting and acknowledging every guest, maintaining solid product knowledge, and upholding guest‑service standards.
• Implements and maintains guest service standards, merchandising standards, display presentations, signing standards, and monitors inventory levels.
• Follows up to ensure proper completion of tasks and assists in monitoring sales performance through analysis of sales reports and comparison shopping.
• Maintains adherence to all company policies and procedures.
• Maintains warehouse condition, product rotation, and presentation standards.
• Receives products from vendor deliveries, unloads trucks at loading docks, and compares packing lists to purchase orders to verify accuracy.
• Collaborates with the marketing department to schedule assembly and display of manufacturer marketing pieces on the sales floor.
• Updates product inventory as items are received.
• Packages products for return to vendors and completes any required RMA paperwork.
• Adheres to all safety procedures in accordance with company and OSHA standards.
• Performs any other duties as assigned by the supervisor.

Competencies

• Problem Solving / Analysis
• Leadership
• Ethical Conduct
• Teamwork Orientation
• Customer / Client Focus
• Initiative
• Time Management
• Communication Proficiency
• Computer Proficiency

Supervisory Responsibility

This position supervises the Receiving Department and provides leadership for the employees within that department.

Work Environment

The role operates in a retail environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The employee is regularly required to talk or hear, stand, walk, use hands to handle objects, and reach with hands and arms. The job frequently requires lifting up to 50 pounds unassisted and may occasionally involve heavier lifting.

Schedule

This is a full‑time position. Hours may exceed 45 hours per week at times. Shifts vary and can include days, nights, some weekends, and occasional holidays.

Qualifications

• High school diploma or GED (required).
• Some experience in the customer service industry (preferred).