Floor Staff

Regal Cinemas Lansing Mall 12 in Lansing, MI is looking for part-time cast members who are passionate about movies and want to be part of delivering the best possible service, cleanliness, and movie-going experience to our guests in a diverse, fun, energetic, and engaging environment.

Benefits

• Access to free movie tickets
• 50% discount on concessions
• Flexible scheduling
• Competitive pay
• Career advancement opportunities with promotion from within

Responsibilities

Regal Floor Staff / Cast Members are the face of Regal and will provide guest service in one or more of the following areas: selling tickets, concessions, and/or ushering. Availability to work weekends is required. Weekday opening and/or closing availability is preferred.

• Regular and consistent attendance
• Handling of emergency situations when called upon
• General cleaning duties
• Compliance with company dress code

Box Office

• Operate POS system, including handling and ensuring accuracy of cash drawer, credit cards, traveler’s checks, gift cards, and redeemed discount tickets, passes, and coupons
• Upsell and suggestively sell Premium Viewing Experiences (3D, RPX, IMAX)
• Promote the Regal Crown Club program
• Ensure tickets are sold in accordance with the MPAA rating system and company policy
• Respond to phone calls and guest questions in line with Regal’s guest service philosophy

Concession

• Operate POS system, including handling and ensuring accuracy of cash drawer, credit cards, traveler’s checks, gift cards, and redeemed coupons
• Manage concession stock inventory
• Promote the Regal Crown Club program
• Operate, prepare, and clean all concession-related equipment
• Upsell and suggestively sell concession items
• Comply with all local, state, and federal food safety laws
• Ensure required alcohol certification and training are current where applicable

Usher

• Tear tickets, collect and deposit appropriate stubs, and direct patrons to their auditoriums
• Inspect backpacks and packages when applicable
• Manage crowd control and assist guests in finding seats
• Enforce the MPAA rating system
• Conduct in-theatre inspections to monitor picture and sound quality, watch for film and content theft, and maintain a safe environment
• Report problems, discrepancies, or unusual situations to management
• Perform in-auditorium concession auxiliary sales as directed by management
• Clean auditoriums at the end of scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums
• Monitor the cleanliness and operation of theatre vending equipment
• Assist with all opening and closing duties as assigned by management

Requirements

• Completion of cast certification program as a cast member and as box office cashier, or progress toward completion
• If assigned duties include selling/serving alcohol, completion of legally required state or local training and certification, plus Regal Entertainment Responsible Beverage Server training on Regal Online University

Qualifications

• Good public speaking skills, ability to listen effectively, and respond clearly and directly
• Ability to perform calculations with speed and accuracy, and identify and correct errors
• Strong reasoning ability: identify problems, gather relevant data, note possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions
• Ability to take action beyond what is necessarily called for and perform under pressure and/or opposition
• Excellent communication skills with customers, co-workers, and management
• Ability to establish goals, budget time, and set priorities to achieve desired objectives

Physical Demands

• Frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear
• Occasionally required to climb or balance, stoop, kneel, crouch, or crawl
• May occasionally be required to lift up to 60 pounds
• Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

This is a smoke-free facility.