Floor Staff

Essential Duties & Expectations

• Box office: Greet and welcome each customer
  Assist with movie/seat selection and answers general questions
  Provide friendly and efficient service including answering questions and resolving customer concerns
  Use point of sale system to accurately process transactions and payments
  Answer incoming phone calls and provide general theatre information
  Check and update marquee and displays
  Knowledgeable of amenities associated with each film
  Issues/assists customers with hard of hearing and closed caption devices (in-theatre set up)
• Concession: Greet and welcome each customer
  Upselling and suggestive selling concession items with each transaction
  Use point of sale system to accurately process transactions and payments
  Operate and maintain all concession and kitchen equipment
  Perform daily opening and closing duties in assigned areas
  Receive and put away deliveries (stock)
  Complies with city, state and federal food safety and alcohol service laws where applicable
  Knowledgeable of concession products and offerings
  Issues/assists customers with hard of hearing and closed caption devices (in-theatre set up)
• Usher: Greet and welcome each customer
  Auditorium Announcements (greeting, promotions, and safety information)
  Maintain cleanliness in lobbies, auditoriums, restrooms and back of house areas
  Assist customers with locating a seat or their assigned seat
  Controls theatre access by ensuring customers have the appropriate tickets and directing customers to the correct auditorium
  Perform auditorium checks to monitor picture, sound quality, and temperature including disruptive behavior (talking, cell phone usage, and suspicious activity)
  Reports safety and security concerns to management (trip hazards, lights outs, broken seats)
  Knowledgeable of amenities associated with each film
  Issues/assists customers with hard of hearing and closed caption devices (in-theatre set up)

Qualifications, Skills, and Abilities

• Must be at least 16 or 18 years old
• Committed to providing exceptional customer service
• Good verbal communication skills
• Accurate cash handling and math skills
• Must be available during peak business hours (Nights, Weekend, and Holidays)
• Ability to work in a fast-paced environment
• Ability to interact with the public and provide high level of customer service
• Ability to work independently
• Ability to lift 50 pounds and stand for a long period of time
• Ability to comply with attendance and dress code policy
• Ability to operate various concession and kitchen equipment

Benefits

• Free movies
• Free popcorn and soda
• 50% off concessions
• Medical and Dental benefits
• 401(k) retirement with company match

Pay

$13.50—$13.50 USD

Schedule

This is an Onsite Position FOR CALIFORNIA APPLICANTS ONLY: Please read and review our Notice to California Applicants.