Floor Manager - Corbett

FLSA Status: Hourly Non-Exempt

About Elephants

Elephants Delicatessen is a locally owned company since 1979 that pioneered the gourmet food industry in the Pacific Northwest. We now operate seven Portland-metro retail locations and a thriving catering company. As a certified B Corporation, we are committed to sustainability, transparency, and using business as a force for good — while serving exceptional, scratch-made food rooted in our local community. Elephants Delicatessen is committed to fostering, cultivating, and preserving a culture of diversity and inclusion.

Pay

$23.00 - $26.00/hour ($18.00 - $19.00/hour + tips which average an additional $5-$7/hour)

Schedule

Full Time. Flexible availability including weekends is a must!

Requirements

• Current Oregon Food Handler's Card
• Current OLCC permit
• Reliable transportation is required

Benefits

• Employer contributed vacation and sick time
• Kaiser Medical coverage, with alternative care as a bonus (acupuncture, chiropractic, massage therapy, etc.)
• Mental Health Services
• Dental, FSA (Flexible Spending Accounts), and 401(k) with 4% company match
• Training that will fast-track your culinary/hospitality career
• Free counseling and financial services
• Opportunities for advancement
• Discounts on our delicious made-from-scratch food
• Pet insurance
• Chance to win employee raffles
• Discounts at Sketchers, Shoes for Crews, Verizon, Sprint, select B Corporations, and many more

About the Role

We are seeking a dynamic, guest-focused Floor Manager who leads from the front. This role is responsible for maintaining an active presence on the floor, ensuring operational excellence, and creating a culture where both guests and team members thrive. The ideal candidate is a strong communicator, natural coach, and decisive leader who can balance hospitality with accountability in a fast-paced environment.

Responsibilities

• Lead by example with consistent floor presence and hands-on support
• Oversee daily service execution to ensure exceptional guest experience
• Cross-train across all restaurant roles and step in as needed to support operations
• Coach and develop team members in real time, ensuring thorough and efficient documentation processes
• Reinforce service, sanitation, and food safety standards
• Assist with inventory management and cost controls
• Monitor workflow, staffing deployment, and pace during peak hours
• Promote specials, drive upselling, and maintain strong product knowledge
• Address guest concerns with professionalism and urgency

Qualifications

• At least 1 year of leadership experience in a restaurant or hospitality environment
• A genuine passion for hospitality and team development
• Strong communication and conflict resolution skills
• Ability to stay composed and solution-oriented under pressure
• High standards for cleanliness, safety, and operational excellence
• Reliability, accountability, and a collaborative mindset