Floor Manager

Sales Performance

• Completes all required on-boarding and assigned training modules in the prescribed timeframe.
• Completes all required sales training and education programs provided by the company.
• Demonstrates motivation and a drive for results.
• Crafts sales requests, adeptly handles counter offers to reach mutual agreement, engages managers and team members for sales support at appropriate time, and adheres to company policies and procedures.
• Explores product options on behalf of guest's request and utilizes resources to craft optimal sale.
• Exhibits the capability to close the sale and follows through to ensure all documentation meets required company policies and procedures.
• Achieves individual monthly sales quotas as required.
• Maximizes gross margin when negotiating and closing the sale.
• Increases store revenue by maximizing design and service center offerings.
• Maximizes average sale with each guest.
• Establishes a professional network by developing and maintaining ongoing relationships with guests, peers, and designers to increase sales.
• Ensures the delivery of the legendary Robbins Brothers Experience.

People Development and Sales Management

• Guides employees in all aspects of the business, as required for the role and in coordination with the general manager.
• Creates a positive work environment and fosters a culture of teamwork and collaboration among associates.
• Communicates effectively with team and sets clear expectations.
• Demonstrates a high level of proficiency attracting and evaluating sales talent.
• Facilitates effective sales associate hiring and retention.
• Holds employees accountable for sales targets, strategic goals, and personal improvement expectations.
• Facilitates skill development of sales associates by providing clear, behaviorally specific performance feedback, and by making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.
• Master’s the utilization of the Salesforce system and coaches' sales associates in the appropriate use of Salesforce tools.

Merchandise Management

• Completes the required product training in the timeframe specified.
• Exhibits personal initiative to acquire expert product knowledge and stays up to date on incoming merchandise.
• Demonstrates the ability to sell all product categories, and coaches sales associates to accomplish the same.
• Utilizes best practices for merchandise displays and adheres to Robbins Brothers visual guide.
• Pairs with general manager to coach sales associates in merchandise display best practices.
• Demonstrates and maintains Robbins Brothers quality control and security standards when handling merchandise.
• Coaches sales associates maximize gross margin when exploring product options and utilizes resources to craft optimal sale.
• Adheres to product handling processes and procedures, ensures documentation policies are followed and coaches sales associates to perform the same.

Store Maintenance

• Adheres to store operational guidelines to ensure optimal guest experience.
• Manages store maintenance concerns without delay.
• Values
• Demonstrates Robbins Brothers Vaues.
• Exhibits transparency and fairness in all transactions and interactions, i.e. guests, team, and management.
• Demonstrates integrity in sales practices by adhering to company policies and procedures.
• Acts in the best interest of the company, team, and guests.
• Takes responsibility for actions and decisions.
• Utilizes best practice strategies to meet time sensitive activities and interactions.

Job Specifics

• Job Type: Full-time
• Reports To: General Manager
• Direct Reports: Sales Associates and others as assigned
• Compensation: Commissioned Salary with Starting Base
• Benefits: 401(k), Medical, Dental and Vision insurance
• Vacation Shift: Day shift, Evening shift
• Experience: Management experience: 5 years (Required), Jewelry retail experience: 5 years (Preferred), Customer service: 3 years (Preferred), High-end sales: 3 years (Preferred), CRM software: 3 years (Preferred), Salesforce: 2 years (Preferred)