Floor Manager

About the Role

The Floor Manager acts as co-owner of the Retail Store Operational Plan in collaboration with the General Manager and is responsible for ensuring that performance objectives are met. A key aspect of the role is to maximize all sales opportunities by matching the “right sales associate” to the “right guest.” The Floor Manager addresses or delegates customer concerns following Robbins Brothers policies and procedures, maintains security awareness, and collaborates with the General Manager on all aspects of store operations. This role partners with other functional heads to achieve company objectives, assists in screening and interviewing store associate candidates, and focuses on training and long-term coaching for professional development.

Responsibilities

• Sales Performance
  • Completes all required onboarding and assigned training modules in the prescribed timeframe.
  • Completes all required sales training and education programs provided by the company.
  • Demonstrates motivation and a drive for results.
  • Crafts sales requests, adeptly handles counter offers, engages managers and team members for sales support, and adheres to company policies.
  • Explores product options on behalf of guests and utilizes resources to craft optimal sales.
  • Exhibits the capability to close sales and ensures all documentation meets company policies.
  • Achieves individual monthly sales quotas.
  • Maximizes gross margin when negotiating and closing sales.
  • Increases store revenue by maximizing design and service center offerings.
  • Maximizes average sale with each guest.
  • Establishes a professional network by developing and maintaining ongoing relationships with guests, peers, and designers.
  • Balances individual sales goals with store management responsibilities.
  • Ensures the delivery of the legendary Robbins Brothers Experience.
• People Development and Sales Management
  • Guides employees in all aspects of the business in coordination with the General Manager.
  • Creates a positive work environment and fosters a culture of teamwork and collaboration.
  • Communicates effectively with the team and sets clear expectations.
  • Demonstrates proficiency in attracting and evaluating sales talent.
  • Facilitates effective sales associate hiring and retention.
  • Holds employees accountable for sales targets, strategic goals, and personal improvement expectations.
  • Provides clear, behaviorally specific performance feedback and suggestions for improvement.
  • Masters the utilization of Salesforce and coaches sales associates in its appropriate use.
• Merchandise Management
  • Completes required product training in the specified timeframe.
  • Acquires expert product knowledge and stays updated on incoming merchandise.
  • Demonstrates the ability to sell all product categories and coaches sales associates to do the same.
  • Utilizes best practices for merchandise displays and adheres to Robbins Brothers visual guide.
  • Partners with the General Manager to coach sales associates in merchandise display best practices.
  • Maintains quality control and security standards when handling merchandise.
  • Coaches sales associates to maximize gross margin when exploring product options.
  • Adheres to product handling processes and ensures documentation policies are followed.
• Store Maintenance
  • Adheres to store operational guidelines to ensure an optimal guest experience.
  • Manages store maintenance concerns without delay.
• Values
  • Demonstrates Robbins Brothers Values.
  • Exhibits transparency and fairness in all transactions and interactions.
  • Demonstrates integrity in sales practices by adhering to company policies.
  • Acts in the best interest of the company, team, and guests.
  • Takes responsibility for actions and decisions.
  • Utilizes best practice strategies to meet time-sensitive activities.

Requirements

• Management experience: 5 years (Required)
• Jewelry retail experience: 5 years (Preferred)
• Customer service: 3 years (Preferred)
• High-end sales: 3 years (Preferred)
• CRM software: 3 years (Preferred)
• Salesforce: 2 years (Preferred)

Benefits

• 401(k)
• Medical, Dental, and Vision insurance
• Employee discount
• Vacation

Pay

Commissioned salary with starting base.

Schedule

• Day shift
• Evening shift

Job Type: Full-time