Floor Manager

About the Role

Responsible for receiving product and ensures that aisles are stocked, labeled, clean and delivered product is packed out, while providing proper customer service.

Responsibilities

• Ensure proper customer service and develop relationships with large customers.
• Supervise and work alongside Assistant Floor Manager, Floor Supervisors, and Stockers to assure shelves are stocked and merchandise is rotated.
• Develop schedules, monitor performance, and recommend appropriate discipline.
• Train employees in job responsibilities and safe operating procedures.
• Interview candidates and recommend hires.
• Ensure employees perform proper inspections to meet HACCP regulations and conduct periodic HACCP audits.
• Review inventory for product rotation daily to prevent shrinkage and damages.
• Ensure shelf pricing is correct and reflects the most recent pricing and market conditions.
• Supervise the receiving of products and ensure proper paperwork is completed.
• Maintain accurate computer inventory levels through regular physical inventories and adjustments.
• Supervise the ordering of products from vendors to assure competitive pricing and minimal shrink due to spoilage, avoiding excess inventory.
• Coordinate that pallets stored in racks have proper block and date tags.
• Follow a maintenance program to keep the area clean, including scrubbing and cleaning under pallets.
• Ensure excess inventory is stacked in overhead racks near where it is sold or stored in freezers/refrigerators.
• Assure trash is removed from the floor and handled properly.
• Communicate low stock/out of stock information to the Inventory Controller after verifying the system and rack.
• Ensure all signage is correct and flyers’ prices are reflected on products.
• Coordinate proper merchandising of aisles (logical adjacencies, holding power, space allocation) and creatively set up impulse areas.
• Perform weekly self-audits on the perishable department.
• Work varied schedules, including early starts or late closings to prepare for the next business day.
• Perform additional duties, responsibilities, and projects as assigned.

Requirements

• Bachelor’s Degree, OR
• High School Diploma or GED with at least 4 years of experience in customer service, OR
• Any appropriate combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
• Ability to effectively present information and respond to questions from managers, clients, and the general public.
• Ability to calculate figures such as discounts, interest, proportions, percentages, area, mass, and volume.
• Effective oral and written communication skills.
• High level of interpersonal skills to handle sensitive and confidential situations and documentation.
• Commitment to company values and strong customer orientation.
• Computer literacy.

Physical Requirements

• Lift/Carry Abilities:
  • Lift – 50 lbs
  • Carry (50’ or less) – 50 lbs
  • Frequent lift/carry (> 12x/hour) – 50 lbs
  • Constant lift/carry (> 30x/hr) – 20 lbs
  • Push/Pull – 500 lbs
• Physical Aptitudes:
  • Agility/dynamic balance – 80-100%
  • Finger dexterity – 80-100%
  • Manual dexterity – 80-100%
• Posture Tolerance:
  • Stand/walk – constantly
  • Reach above shoulder level – occasionally
  • Twist/turn head – constantly
  • Bend over/stoop – occasionally
  • Climb steps/ladder – occasionally
  • Kneel/squat – occasionally

Work Environment

• Frequent exposure to cold temperatures.
• Equipment in motion (forklifts, electric pallet jacks, scooters).