Floor Manager

Primary Duties and Responsibilities

• Ensure a high level of hospitality and maintain a guest first mentality to drive the business forward
• Provide leadership and direction in real time to employees to improve performance and role model a high level of initiative and drive
• Teach, coach & mentor a diverse hourly FOH staff on a daily basis
• Manage all facets of day to day operations with a detailed approach to safety, maintenance, repairs, and sanitation/cleanliness
• Responsible for all floor service supervision
• Be physically present on the floor during service to ensure service standards
• Responsible to maintain overall ambiance to remain on brand, including but not limited to Music & Lighting
• Oversee inventory control & focus on loss prevention within weekly operational tasks
• Anticipate guests’ needs, respond promptly, and acknowledge all guests
• Maintain low staff turnover rate and high morale
• Operate ethically to protect the image of Somewhere Nowhere
• Engage all team members by hosting pre-shift meetings with a focus on the standards of service, detailed menu descriptions, large parties, and guest experience
• Support service staff by accompanying them to tables while overseeing their quality of service; coach and counsel service staff
• Oversee side work and train as necessary
• Inspect the Floor, including but not limited to staff uniforms, table tops, glassware, flatware, etc. to ensure quality control
• Ensure all health code department standards are being met
• Engage all customers on arrival, during the service and on departure; record guest preferences, update profile and encourage reviews
• Adhere to company standards and service levels to increase sales and minimize costs
• Contributes to the menu and ensures that front-of-house offerings are of the highest caliber
• Attends, leads and participates in any training sessions, departmental meetings or pre-service meetings
• Learns by listening, observing other team members and sharing knowledge while leading by example
• Presents a positive and professional attitude
• Maintains and promotes updated knowledge of company policies and procedures
• Self-disciplined, shows initiative, possesses leadership ability, and is outgoing
• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to Somewhere Nowhere’s problems
• Enforces disciplinary actions as needed
• Performs other duties and responsibilities as required or requested

Knowledge, Experience and Skills

• 2+ years of progressive experience in the hospitality industry, management experience preferred
• A professional and polished approach to leadership with a passion for hospitality
• Excellent communication skill and critical thinking / decision-making skills
• A warm and gracious outlook, the ability to create stellar guest experiences
• Ability to teach and mentor others with a positive attitude
• Positive attitude and strong work ethic with the mentality of a team player
• Open to working day or night shifts, week days, weekends, and holidays
• Prior events experience is a plus
• Nightlife experience is a must